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Customer Experience vs Customer Service

Posted By: smartData July 1, 2021

Customer experience, also known as CX, is your customers’ all-around impression of their experience with your business or brand. CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/ service they bought from you. Few stats: 68% of consumers …

The Digital Transformation of Logistics Industry

Posted By: smartData June 28, 2021

In a constantly evolving market, the sale of commodities occurs through ecommerce as well as retail stores. Digitization of logistics is of the essence to handle the multiple demands of various industries. It not only organizes the supply chain data but maintains its integrity and accessibility for smooth functioning and easy supervision of operations. A …

AI-ML Behind Result Driven Business Decisions

Posted By: smartData June 25, 2021

AI-ML is one of the top rated technology innovation which is developing at a quick pace and gives advanced scope to companies to bring the efficient change. To sustain or grow in market companies are utilizing some type of ML in their business which is going to increase by 2022 considering fact of smart utilization …

Changes in the E-Commerce Landscape Amid COVID-19

Posted By: smartData June 24, 2021

Before pandemic no one has thought that it would be this hard for every business to survive, due to which many businesses have been collapsed or are on the verge of collapse. The COVID-19 crisis has led people in many countries to significantly limit physical interactions. Self-imposed social distancing to avoid contagion, together with the …

Digital Transformation in Food Delivery & Restaurant Industry

Posted By: smartData June 21, 2021

Let us first understand the difference between restaurant and cloud kitchens. A cloud kitchen or ghost kitchen serves as a delivery-only kitchen. They run on online ordering through different food delivery websites/apps such as Door dash, Uber eats, etc., and don’t have a physical dining-in facility. Whereas the traditional restaurants reflect their ambiance, service, and …

Why Marketing Automation is necessary for your Business?

Posted By: smartData June 18, 2021

Today we are living in a technology-driven world, where automation has taken over many job roles. Chatbots have taken over customer support roles, Therefore, their role cannot be ignored in digital marketing. Market presence is an important factor for every business, as it leads to brand recognition which in turn helps to attract potential customers. …

The New Hybrid Adaptation

Posted By: smartData June 17, 2021

The hybrid business model combines traditional product sales with the subscription delivery of hardware, software, cloud services, and other services. In the post-pandemic workplace, a hybrid model will be the way ahead for many firms. However, the proper technique must be chosen based on the sector, corporate culture, and staff. It’s also vital for company …

How AI is Changing CX ?

Posted By: smartData June 17, 2021

Technology evolves owing to evolving customer needs. Customers who were then satisfied with just the functional use of product/service, are now satisfied only if they move from pre-purchase stage to post-purchase stage effortlessly which is now popularly called customer experience, CX thanks to the internet who asks the seller to be aware (Caveat Venditor). Today …

CX is the Way

Posted By: smartData June 15, 2021

What is CX or Customer Experience? The experience of a customer refers to how a company involves its customers everywhere between marketing, sales and customer service. Customer experience is more than just a collection of actions. It also focuses on emotions.Everyone in the ecosystem of your business is a customer: from employees and investors to …

Innovate or Perish

Posted By: smartData June 10, 2021

Every business is being reshaped by surges of the latest advancements in technology. This digital era is opening up new opportunities for organizations, but it is also putting us in a position where adopting these technologies is no longer going to be an option. We will have to bridge the gap between their physical and …

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