Customer experience is the new competitive advantage.

The Experience economy requires that businesses creatively orchestrate memorable events for their customers, and those experiences and memories they instilled would eventually become the Product and the brand.

Experience is the new Product.

Flexibility comes from software platforms that allow multiple applications to work with the same data and supporting functions like integration capabilities, workflow, analytics, journey mapping, and content management. Most importantly, these systems built by smartData support code generation that quickly knits all the components together with a differentiated UI giving a seamless user experience without being trapped into multiple isolated data silos. Instead, these information silos are reconfigured and built as a single organized system where information can quickly flow across the enterprise.

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Healthcare Platforms

Healthcare consumers prefer greater control over care decisions and seek seamless experiences anytime, anywhere any device. smartData has been providing such a digital platform to our global customers since 2005. The practices where we have delivered software solutions include Behavioural, Mental, Ophthalmology, Dermatology, Gynaecology, Cardiology, Oncology, and Radiology.

PORTFOLIO

Cloud based Platform for Employee Benefits

Centralized cloud-based platform accessible to multiple employee benefits organizations who offer their services to many employers/partners/employees through the cloud-based apps. The employers/ partners/ employees can visit the common platform and choose the right services from the multiple providers in-housed under CBS by subscribing/ renewing the suitable plans offered. Read more

HRA & Direct Contracting Model

The long-term objective of the application is to create a direct contracting model between employers and hospitals to remove insurance companies thus disrupting the US healthcare system. Chronic care patients are onboarded through multiple distribution models (EHR, EDI, mobile apps, etc.) and clients and their data is captured based on their preferences, real-time activity tracking, claims data and remote monitoring data.

Mental Health Evaluation tool

The application is a mental health evaluation tool. Its voice-based, touch-free digital assistant, powered by artificial intelligence, converses with you about your psychological, medical, social, and familial background, as well as your current lifestyle. It generates medical transcripts automatically based on your chats. The App's artificial intelligence (A.I.) detects red flags in conversations and categorises them as possible illnesses.

To deliver a great DX, the infrastructure of an organization needs correction. Fulfilment must be efficient. No matter how good the product or service is, all touchpoints through the customer journey must come together through an experience layer knitted via every micro-moment and shared experience in today experiential economy.

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PORTFOLIO

Rating and Review Platform for Fuel Bunkers

A digital experience platform that captures shared experiences of shipowners and captains and thus providing insights to others to make informed decisions. The information is used by bunker suppliers, traders and brokers to evaluate the individual barges performance and reputation. It is also used by shipowners and crew to judge if they have to exercise special care with a barge. It brings in possibility for shipowners to search for the best performing bunker barges, suppliers and traders in a specific area all over the world. It also captures timings, quantities, quantities and compare all these parameters with the market prices and benchmark those against the market.

Farm equipment maintenance app

The application is developed for farmers who own multiple farming machinery or large equipment. Periodic maintenance of these machineries is essential but is disorganized and records are being maintained manually. Through this app farmers/owners can independently conduct routine examinations of machineries, and, in case of any assistance, they can book providers' services (service centres of suppliers of agricultural machinery companies - B2B & B2C).

Cloud based task management

The platform engages organizations with employees, independent operators and other businesses via a collaborative, secure, online mobile environment. The participating parties can collaborate on work engagements that are focused on completion of one or more tasks over a relatively limited time span where the primary tasks include any of; data collection/information gathering, problem assessment, diagnostic investigation, remediation, report completion and submission.

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Business insights have significantly scaled up with the advent of two-sided or multi-sided networks. In addition, desirable DX has bought in significant shifts in technology to shift from brand-centric to consumer-centric. smartData leverages front end technologies, AI, analytics, third-party integrations and the internet of everything to derive value from such networks, turning valuable insights into business decisions.

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