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Agile Methodology

At smartData, our commitment to Agile methodology extends to specific practices like SCRUM, Test-Driven Development (TDD), daily standups, and Sprint-based delivery. These practices, in addition to our Agile principles, play a significant role in ensuring flexibility, customer involvement, rapid delivery, and ultimately, outstanding project outcomes that drive high client satisfaction.

We've adopted SCRUM as a fundamental framework for managing and delivering projects. SCRUM's iterative and incremental approach ensures that development is conducted in short cycles, known as Sprints. These Sprints typically last two to four weeks and allow us to adapt to changing requirements and deliver a valuable product incrementally.

Test-Driven Development (TDD) is a core part of our Agile process. With TDD, developers write tests before writing the actual code. This practice ensures that the software meets predefined criteria and significantly improves code quality and reliability.

Daily standup meetings are a crucial part of our Agile approach. These short, daily meetings bring the development team together to discuss progress, challenges, and plans. They keep the project on track and maintain open communication between team members.

Sprint-based delivery is a hallmark of our Agile approach. We break projects into manageable Sprints, each with its own set of objectives and deliverables. This approach ensures that clients receive tangible results at regular intervals, maintaining transparency and allowing for quick adjustments.

Our Agile practices are not just about the methodology; they are part of our agile mindset. By fostering these practices, we ensure that our projects remain flexible, engage the customer at every stage, deliver rapidly, and result in exceptional project outcomes that drive high client satisfaction.

Recent Portfolio Projects

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Customer Support Performance tool

Customer Support Performance tool

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

 

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Sports Venue Reservation App

Sports Venue Reservation App

A Sports Venue Reservation App is an on demand digital platform that simplifies the process of booking sports facilities, ensuring convenience for both players and venue owners. The app allows sports enthusiasts to search for nearby venues, check availability in real-time, and make instant reservations. By eliminating the hassle of manual reservations, phone calls, and scheduling conflicts, the platform ensures a seamless experience for players and venue owners. It also supports venue owners by optimizing occupancy and increasing visibility, ultimately fostering a more organized and accessible sports community.

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ProSup App

ProSup App

The ProSup App, developed to streamline store and facility inspection processes, empowers store managers and administrative staff with efficient tools for task management and reporting. Administered by NTS, the solution combines a user-friendly mobile application for on-site users and a centralised web interface for admins, creating a seamless inspection workflow.

With added functionalities such as Advertisement/Campaign modules, quote management, and advanced reporting capabilities, the ProSup App enhances operational efficiency, improves communication, and simplifies day-to-day inspections and management processes for NTS clients.

 

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What our clients say about smartData

Jatin

Jatin

Team smartData guided us through every stage, from business analysis...

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Bryan

I could not be happier with my decision to select...

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Justin

I have worked with many developers and agencies in past....

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.