This project focuses on creating a dynamic and interactive business directory platform that serves as a bridge between customers and businesses. The platform aims to enhance local business visibility while providing customers with a seamless experience to discover, engage, and interact with various service providers.
The platform allows customers to search for businesses based on locations, view detailed profiles, and interact through reviews, ratings, and inquiries. Businesses can register, manage their profiles, subscribe to the service, and interact with customers. 
 

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

The platform is designed to develop and launch a comprehensive screening and management system for fertility candidates, including surrogates (gestational carriers), egg/embryo donors, and sperm donors. It empowers agencies, clinics, and psychologists with a unified, secure workspace to manage every step of the psychological evaluation process from intake and scheduling to assessments, reporting, and follow-up services supported by AI-assisted workflows.
Unlike today’s fragmented workflows across emails, spreadsheets, and manual coordination, the system streamlines:
•    Candidate intake and verification
•    Conflict checks and compliance
•    Proctored PAI assessments and interviews
•    AI-assisted report generation
•    Credit-based billing
•    Secure messaging and communication
By leveraging AI and automation, the platform ensures faster turnaround times, consistent and compliant psychological evaluations, and data-driven insights that help agencies make informed placement decisions improving candidate experience, reducing delays, and ensuring ethical practices.