Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Cycle Tracking App

Cycle Tracking App

AI-powered, cross-platform mobile application is designed to empower women through personalized health insights, cycle tracking, and holistic self-care tools. Built for individuals and families looking to better understand and manage menstrual health, mood, and lifestyle factors, the system delivers a unified experience that combines tracking, analysis, community support, and privacy-first data sharing.

It automates and personalizes the full spectrum of women’s wellness — from guided onboarding and cycle prediction to mood, symptom, and lifestyle logging, private journaling, partner/family sharing, and subscription-based premium services. The platform incorporates innovations such as AI-based recommendations, predictive alerts, granular permission controls, and Google/iCal synchronization, offering a seamless and secure environment for users to track their health and connect with trusted support networks.

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Intelligent Dental EHR System

Intelligent Dental EHR System

The Dental EHR is a modern, integrated electronic health record and practice management solution for dental clinics. It empowers clinics to streamline patient flow, manage appointments efficiently, automate communication, and securely handle patient data.
The system bridges gaps in traditional dental practice workflows by connecting real-time patient tracking, smart scheduling, secure cross-platform access, and automated documentation all in one intuitive platform.

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Custom Quotation Management System

Custom Quotation Management System

Red Vest Supply required a streamlined platform to automate and centralize their quoting operations. The solution needed to improve the efficiency of RFQ (Request for Quote) processing, enable dynamic quote generation, and integrate with third-party systems for seamless workflows. The platform was also expected to provide real-time tracking of tasks, role-based access control, and detailed analytics for business insights.

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What our clients say about smartData

Danny

Danny

Hello, I’m Danny, the CTO of Subsational. Collaborating with smartData...

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John

John

smartData have been a very attentive development company. They have...

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Peter

Peter

The team impressed us with their deep understanding of our...

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Marc

Marc

smartData’s highly skilled and respectful team made the collaboration a...

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Jason

Jason

This is Jason Battles. I’m here with my great friend,...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.