Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Healthcare At Home

Healthcare At Home

The Healthcare at Home platform is designed to bridge the gap between patients and healthcare providers by offering a scalable, secure, and AI-powered digital health marketplace. It enables users to book home care services, schedule teleconsultations, receive medical product deliveries, and access personalized health monitoring through a seamless web and mobile interface. By integrating intelligent provider matching, automated scheduling, and escrow-based payments, the platform ensures a convenient, efficient, and trustworthy healthcare experience for patients and caregivers alike.

With an emphasis on accessibility, security, and automation, the platform enhances healthcare delivery by leveraging AI-driven recommendations, HIPAA-compliant data security, and predictive analytics for demand forecasting. Patients benefit from flexible service options, while healthcare providers can efficiently manage their schedules, consultations, and earnings. By offering subscription-based models, commission-based transactions, and promotional opportunities, the platform is not just a healthcare solution but a sustainable business model that fosters long-term engagement and improved patient outcomes.

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HIPAA Compliant Diagnostic Test Platform

HIPAA Compliant Diagnostic Test Platform

The platform is a HIPAA-compliant, AI-driven diagnostic test management system designed to digitize and streamline the end-to-end lifecycle of diagnostic reports—starting with Pulmonary Function Tests (PFTs). It enables testing clinicians, physicians, and administrators to seamlessly upload, interpret, review, and sign diagnostic reports within a single secure environment.
The system aims to reduce physician workload through AI-generated interpretations, while preserving clinical authority, regulatory compliance, and full traceability. It incorporates state-based physician licensing controls to ensure that reports are routed only to authorized physicians as mapped by administrators.

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Ecommerce Gift Marketplace

Ecommerce Gift Marketplace

The project involved the development of an e-commerce platform dedicated to the buying and selling of gift cards. The system supports both vendors offering pre-existing gift cards and those creating new ones. The platform includes features for user authentication, gift card management, seller and buyer interfaces, secure payment processing, and administrative reporting.
Advanced functionalities such as group gifting, ratings and reviews, and promotional ad spaces for vendors were also implemented to enhance engagement and vendor visibility.

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What our clients say about smartData

Guy

Guy

We have been working with smartData Enterprises for over 1.5...

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Peter

Peter

The team impressed us with their deep understanding of our...

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Bryan

Bryan

I could not be happier with my decision to select...

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Marc

Marc

smartData’s highly skilled and respectful team made the collaboration a...

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Jatin

Jatin

Team smartData guided us through every stage, from business analysis...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.