Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Viabbly

Viabbly

Viabbly.com is designed to be a cutting-edge platform that simplifies and accelerates the process of business planning, launching, and growth. The platform integrates an AI-powered Business Plan Assistant that helps users effortlessly create high-quality business plans by offering intelligent suggestions and eliminating writer's block. Viabbly.com aims to provide entrepreneurs with a streamlined, intuitive, and guided experience, allowing them to focus on their vision while the platform handles the technical complexities of planning and forecasting. Viabbly.com is a web and mobile-based SaaS platform that enables users to create, customize, and optimize business plans using AI-driven recommendations, industry-specific templates, and financial forecasting tools.

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AI Powered  maternal support

AI Powered maternal support

AI Powered maternal support Mobile App is being created to ensure that all individuals experiencing the pregnancy journey (no matter what that looks like), are supported mentally and emotionally. This app will serve as a companion for maternity, from the beginning through postpartum. As the pregnancy journey can look and feel different for everyone making it hard to read endless articles, books and take advice from others. Solution is here to help break the stigmas, and leverage AI/ML technology to create a personalized experience just for YOU. App is building a voice-first experience. This is an opportunity to-push the boundaries of voice interaction in a mobile app that truly captures the tone, emotion, and personalization of the end-user.

 

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FoneKing – Power BI Reprots

FoneKing – Power BI Reprots

This project involves creating analytical reports and dashboards for retail sales and healthcare metrics. The store sales report tracks sales performance using key metrics such as total sales, targets, and period-based sales comparisons, with filters for date and location. The repair summary report provides insights into repair activities with visual charts and multiple filters. The top sales report highlights salesperson performance, while the top sellers report lists best-selling products. In healthcare, dashboards focus on patient-related metrics, engagement, and group analysis, offering insights into appointments, measures, and patient interactions with various filtering options for effective data analysis and decision-making.

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What our clients say about smartData

Ben

Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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Jatin

Jatin

Team smartData guided us through every stage, from business analysis...

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Jason

Jason

This is Jason Battles. I’m here with my great friend,...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.