Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Patient Advocacy Telehealth

Patient Advocacy Telehealth

The platform aims to bridge critical gaps in the U.S. healthcare system by empowering patients and caregivers with the tools they need to self-advocate, prepare for short physician visits, and coordinate care effectively. It provides an affordable alternative to costly concierge medicine while ensuring patients feel supported, informed, and confident in their health journey.

It is an advocacy-based membership telehealth platform that provides patients and caregivers with trusted education, preparation tools, and access to physician advocates. It helps users save and organize questions ahead of their appointments and use them during secure telehealth consults, making limited physician time more effective.

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Brick Automation Platform

Brick Automation Platform

This platform automates the brick-making process by enabling customer to place order and track the materials and finished product during delivery. Admin verify the deliveries and a custom application is used to manage the production stages, including delivery of bricks to end users. All operations are tracked and monitored for efficient and streamlined processes. Modules 1-Inventory 2-BOM Bill of materials 3-Fleeting management 4-Order Management and procurements 5-Production 6-Workflow process We will be combining the above modules and create a custom solution based on the customer requirement to manage all the operations from beginning to the end.

 

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Rental Portal Mobile App for Renting Personal ItemsRental Portal

Rental Portal Mobile App for Renting Personal ItemsRental Portal

The project involves developing a mobile application and a web-based admin panel for a platform that allows users to rent personal items. The system supports three key user roles. General users can search, view, and book rental items, make payments, and provide feedback. Item owners can post items for rent, manage their listings and availability, and receive payments. Admin users manage the overall platform including users, item listings, payments, content, and advertisements via the backend panel.
The platform is built using the MEAN stack for the backend and React Native for mobile apps. It integrates with Google Maps, Facebook, Twitter, and payment gateways, and includes SSL encryption for secure transactions. The application supports both Arabic and English languages and offers features such as live chat, push notifications, and social media integration.

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What our clients say about smartData

Kawasaki

Kawasaki

I came to smartData from Japan with a motive of collaboration...

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Jason

Jason

This is Jason Battles. I’m here with my great friend,...

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Bryan

Bryan

I could not be happier with my decision to select...

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John

John

smartData have been a very attentive development company. They have...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.