Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Predictive Dialling Telemarketing

Predictive Dialling Telemarketing

Predictive Dialing system has been developed for Australia based Real Estate & Financial Services provider. The main objective of this system is to increase efficiency of business operation by 35%-40% by managing calls based on predictive dialing concept. By eliminating delaying factors like no answer, wrong calls, dnc, etc. automatically, system is connecting telemarketing team with available customers directly, hence an increase in productivity.

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Patient BOT

Patient BOT

The AI bot is designed to demystify the world of prescription assistance, offering a clear path towards managing patients medication needs affordably and efficiently. With the patient virtual assistant patient  gain not just a tool, but a companion committed to helping you navigate the challenges of prescription assistance with ease and confidence.?

The goal is  to enhance their ability to quickly read and interpret eligibility criteria from prescription assistance forms, answer frequently asked question which is dynamically managed by the staff.

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AI-Medical Imaging Request Platform

AI-Medical Imaging Request Platform

This digital platform is designed for radiologists and imaging professionals, offering a secure and streamlined solution to convert faxed imaging request forms into structured digital data. By leveraging advanced AI for data extraction and processing, it simplifies the traditional fax-based workflow, enabling healthcare experts to review, update, and manage imaging protocols with ease. Operating within a fully HIPAA and PIPEDA-compliant environment, the platform addresses the unique challenges of medical imaging management, ensuring efficiency, accuracy, and enhanced patient care throughout the diagnostic process.

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Audit and Workflow Management System

Audit and Workflow Management System

An online compliance & remote staff management system was developed for an Australia-based construction company to streamline their internal processes by having an advanced online tool. The major purpose of this system was to ensure best & defined practices to be followed within the organization which they can avoid any process/operational issues.

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Online gaming platform

Online gaming platform

An online gaming platform based on real time sports data. It allows users to play quizzes from various sports leagues (Football, Hockey, Baseball, Basketball). The third-party feed has been used to add sports data into the application. Admin can create a contest that is shown to every user in the dashboard so that the user can play it. Admin can see a list of contest games which he has added in 3 categories: expired leagues, upcoming leagues, ongoing leagues

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Childbirth monitoring

Childbirth monitoring

Childbirth Monitoring HIPAA-compliant mobile app empowers midwives with offline-first functionality for safer labor management. Integrating regulatory standards and FHIR-compliant APIs, it enables patient registration, assessmeChildbirth Monitoring HIPAA-compliant mobile app empowers midwives with offline-first functionality for safer labor management. Integrating regulatory standards and FHIR-compliant APIs, it enables patient registration, assessments, and postpartum care, ensuring data security, scalability, and usability in low-connectivity regions.nts, and postpartum care, ensuring data security, scalability, and usability in low-connectivity regions.

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What our clients say about smartData

Christopher

Christopher

It’s been a great experience working with smartData. I am...

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Justin

Justin

I have worked with many developers and agencies in past....

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Ben

Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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Danny

Danny

Hello, I’m Danny, the CTO of Subsational. Collaborating with smartData...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.