Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Restaurant Website with QR on Table (Cloud Menu & Ordering System)

Restaurant Website with QR on Table (Cloud Menu & Ordering System)

The project involves building a SaaS-based web portal that enables restaurants to generate unique QR codes for each table and for takeaway orders. When scanned, these QR codes allow customers to view a digital menu, place orders, and select payment options such as PayNow or PayLater. The system provides restaurant owners with an admin panel to manage menus, orders, payments, and subscription plans.
Additionally, a mobile app was developed for restaurant staff to manage incoming orders, track payment status, and receive alerts. The platform includes customizable themes, reporting tools, and supports different subscription models.

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Neurological Clinical Dashboard

Neurological Clinical Dashboard

The primary objective of the platform is to transform the neuro clinic’s data into an intelligent, and research-enabling asset by implementing a Clinical Decision Support and Research System (CDSS) that consolidates patient, operational, and financial information into one secure, analytics-driven environment. The solution provides real-time insights for clinical decision-making, research enablement, and revenue visibility, ensuring HIPAA-compliant data governance. It will also streamline operational workflows by automating performance tracking, monitoring patient flow, and improving scheduling efficiency, while strengthening financial management through comprehensive visibility into revenue, billing accuracy, and payer mix analysis. 

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Baby Weaning App

Baby Weaning App

Baby Led Bites is a mobile-first digital health app designed to simplify and support the baby weaning process for new parents. It offers a trustworthy, data-informed experience that helps families transition their babies to solid foods safely and confidently. The app provides detailed guidance, curated recipes, nutrition insights, and intuitive food tracking—ensuring a safe, age-appropriate weaning journey. Through expert-backed advice, food safety tips, and personalized recommendations, the platform empowers parents to serve each food at the right stage while fostering healthy eating habits from the start..

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What our clients say about smartData

Marc

Marc

smartData’s highly skilled and respectful team made the collaboration a...

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Ben

Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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Bryan

Bryan

I could not be happier with my decision to select...

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Guy

Guy

We have been working with smartData Enterprises for over 1.5...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.