Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Medical billing and Revenue cycle management

Medical billing and Revenue cycle management

Medical Billing is a cloud-based charge capture solution designed for doctors to streamline patient list, accelerate billing, and optimise revenue capture by retrieving patient encounter details from EHR systems and leveraging Azure services. The solution aims to revolutionise healthcare charge capture by providing a user-friendly, efficient, and accurate solution that enhance revenue capture, improve operational efficiency and reduce administrative burdens for healthcare providers and organisations. By automating rounding list, the solution aims to facilitating streamlined patient assessment and service documentation during rounds, thereby enhancing overall workflow efficiency and billing accuracy. 
Built on Microsoft Azure, system leverages Azure App Services for a scalable web application and Azure Kubernetes Service (AKS) for efficient micro services deployment. 
Azure SQL Database and Azure Blob Storage securely manage patient records, financial transactions and medical documents, while Azure Key Vault ensures encryption and compliance with security standards. 
Azure API Management (APIM) enables seamless integration with third-party services.  
To automate claim processing and real-time tracking we have leveraged Azure Logic Apps and Azure Functions streamline data synchronisation and workflow execution.   

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IRUSA Donation Application

IRUSA Donation Application

The proposed App was designed to provide the Muslim community with a convenient, secure, and holistic digital platform for donation and daily spiritual support.
While the primary objective is to streamline the donation experience for registered campaigns, the app is also a lifestyle companion—offering utilities that make everyday religious practice more accessible, personalized, and mobile.
By consolidating fundraising features, Zakat calculation, Quran access, prayer timings, Qibla direction, and Halal food locators, the app goes beyond transactions to enable daily engagement with faith and charitable giving.
 

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AI-Powered FemTech Wellness Platform

AI-Powered FemTech Wellness Platform

It is a wellness platform focused initially on women’s health. The app aims to empower users with personalized, science-backed health insights by integrating a wide range of data sources, including wearable devices, lab test results, menstrual cycle tracking, sleep quality, nutrition, hydration, activity levels, and mood. Unlike fragmented health apps, It unifies these data points into a single intelligent system that identifies patterns and delivers actionable recommendations. It offers real-time wellness scores, long-term health plans, and condition-specific suggestions for issues such as PCOS, hormonal imbalances, and menopause.

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What our clients say about smartData

Guy

Guy

We have been working with smartData Enterprises for over 1.5...

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Danny

Danny

Hello, I’m Danny, the CTO of Subsational. Collaborating with smartData...

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Gavin

Gavin

We recently partnered with smartData,for a critical workforce management project....

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Jason

Jason

This is Jason Battles. I’m here with my great friend,...

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Peter

Peter

The team impressed us with their deep understanding of our...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.