An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

The objective of the UglyTruck AI Deal Automation Platform was to streamline and scale the truck buying and resale process by introducing an AI powered automation layer over existing QuickBase workflows.
The platform was designed to:

• Automatically identify unsold truck opportunities from historical deal data
• Re engage sellers via email and SMS without manual follow ups
• Interpret seller responses using NLP to assess availability, intent, and image quality
• Provide AI assisted pricing recommendations using proprietary ScrapGo Index data
• Generate marketing assets and facilitate buyer bidding workflows
• Reduce deal cycle time while keeping human control over negotiations

The solution enables semi automated deal execution with strong human in the loop governance, improving efficiency without compromising pricing or compliance.

Atorvia is a next-generation online travel marketplace designed to simplify tour booking and management. It provides an end-to-end solution where travelers can search, filter, and book tours seamlessly, while suppliers can list, manage, and sell their tours efficiently.
The platform offers a dynamic tour discovery experience with advanced search and filtering options, secure payment gateways, multilingual support, and automated supplier verification. It ensures a frictionless experience for both travelers and suppliers, optimizing the booking process and enhancing transparency with features like tour ratings, user reviews, and real-time supplier interactions.