An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

The Saudi Telemedicine platform is a comprehensive telehealth solution designed to connect patients with healthcare providers for online consultations. The platform supports both individual and group therapy sessions, enabling patients to book appointments, share medical documents, and consult with specialists via video calls. The system includes three main portals:

1. Patient Portal: For booking appointments, managing health data, and accessing consultation notes.
2. Care Provider Portal: For managing appointments, conducting consultations, and prescribing medications.
3. Admin Portal: For verifying specialists, managing payments, and overseeing platform operations.

The platform is multilingual (English & Arabic) and adheres to HIPAA-compliant security standards.

The project involved the development of an e-commerce platform dedicated to the buying and selling of gift cards. The system supports both vendors offering pre-existing gift cards and those creating new ones. The platform includes features for user authentication, gift card management, seller and buyer interfaces, secure payment processing, and administrative reporting.
Advanced functionalities such as group gifting, ratings and reviews, and promotional ad spaces for vendors were also implemented to enhance engagement and vendor visibility.