This solution delivers an?all-in-one SaaS platform?enabling Minnesota home healthcare agencies to manage?client care, EVV compliance, caregiver compensation, and Medicaid claim submission?from a single multi-tenant system. 

The MVP integrates: 

• EHR Lite?for clients and caregivers 

• Scheduling & Authorization management 

• EVV tracking with HHAeXchange sync 

• Billing & RCM via Waystar 

• AI-assisted data validation?to prevent claim denials 

The system enables agencies to reduce operational cost, eliminate manual file handoffs, and ensure seamless compliance with?Minnesota DHS 245D requirements.

This project involves creating analytical reports and dashboards for retail sales and healthcare metrics. The store sales report tracks sales performance using key metrics such as total sales, targets, and period-based sales comparisons, with filters for date and location. The repair summary report provides insights into repair activities with visual charts and multiple filters. The top sales report highlights salesperson performance, while the top sellers report lists best-selling products. In healthcare, dashboards focus on patient-related metrics, engagement, and group analysis, offering insights into appointments, measures, and patient interactions with various filtering options for effective data analysis and decision-making.

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics.