An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

The car scheduling application is designed to facilitate the management of car wash services, providing a comprehensive platform for administrators, car wash companies, and customers.

To design and develop a secure, user-friendly digital healthcare platform (Family Health Hub) that enables patients and families to book doctor appointments online, connect with independent healthcare providers and vendors, and access telehealth messaging and wellness services.

The platform aims to:

• • Provide a centralized appointment scheduling system with role-based access for patients, providers, and business managers.
  • Ensure HIPAA, PHIPA, and PIPEDA compliance for handling sensitive health data.
  • Offer seamless communication between patients and providers through secure email and notifications.
  • Deliver an SEO-optimized, accessible web portal with structured healthcare information and provider directories.