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Initial Assessment

At smartData, our journey to success begins with a meticulous and essential phase: project initiation. In this phase, our experts embark on a journey to understand your system needs, set clear project objectives, and conduct comprehensive feasibility studies. It's the crucial starting point where we collect initial data and define the goals that will steer the project to success.

Understanding your system needs is at the heart of our approach. We know that every project is unique, and comprehending your specific requirements is paramount. Our experts work closely with you to gather insights into what your system must achieve and the challenges it needs to overcome.

Setting clear project objectives is the next vital step. We define the outcomes that you aim to achieve, ensuring that every stakeholder understands and aligns with the project's direction. These objectives serve as a roadmap, guiding our efforts throughout the project's lifecycle.

Conducting feasibility studies is a fundamental part of our initiation phase. We assess the project's viability, considering factors like technical feasibility, financial feasibility, and operational feasibility. Our goal is to provide you with a comprehensive understanding of the project's potential, risks, and opportunities.

Collecting initial data is a key aspect of our work. We gather the information needed to make informed decisions, laying the foundation for the project's future phases. The quality and relevance of this data are crucial to a successful project outcome.

In conclusion, smartData's project initiation phase is the bedrock of our successful project delivery. We understand your system needs, set clear objectives, conduct feasibility studies, collect initial data, and define project goals, all with the aim of ensuring that your project is set on the path to success from day one.

Recent Portfolio Projects

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Customer Support Performance tool

Customer Support Performance tool

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

 

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E-Mail Automation Software

E-Mail Automation Software

ZENFLOWS AI Mail Automation Software is an AI-driven email response system that automates customer interactions and manages incidents requiring manual intervention. It leverages OpenAI GPT-3.5 Turbo, trained on FAQs with semantic similarity matching, to provide accurate responses.

Emails with low AI confidence scores are flagged for manual review, ensuring accuracy. The system securely integrates with Gmail, Outlook, and IMAP/SMTP using OAuth 2.0. Additionally, AfterShip API integration automates order tracking responses, while a React.js-based dashboard offers real-time analytics on AI performance. Subscription-based plans are managed via Stripe integration.

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Electronic Consumer Survey

Electronic Consumer Survey

The project aims to develop a web-based dynamic survey platform designed to capture consumer lifestyle preferences and habits. The survey will consist of four sections with approximately 20 questions and will incorporate conditional logic, ensuring that questions adapt based on user responses. If a respondent selects "yes" to a specific question, additional relevant questions will follow, while a "no" response will allow them to proceed to the next section. The survey should be easily accessible via email invitations or be completed directly by operators, ensuring flexibility in data collection.

The system should support data retrieval, reporting, and potential integration with marketing automation tools, making it a scalable and user-friendly solution for consumer engagement.

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What our clients say about smartData

Danny

Danny

Hello, I’m Danny, the CTO of Subsational. Collaborating with smartData...

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Bryan

Bryan

I could not be happier with my decision to select...

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Gavin

Gavin

We recently partnered with smartData,for a critical workforce management project....

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John

John

smartData have been a very attentive development company. They have...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.