KegelKlock Wellness App is a HIPAA-compliant wellness application designed to aid post-surgery prostate cancer care. The app allows users to access customized workout programs for urinary and fecal incontinence recovery. It provides guided sessions through web and mobile applications, offering flexibility and ease of use for individuals undergoing rehabilitation.

This Proof of Concept (POC) involves setting up a Mirth Connect integration to process HL7 messages for communication with the UAE government healthcare system. The workflow includes:

• Receiving a JSON request via an HTTP Listener.
• Converting JSON to HL7 format.
• Sending HL7 data to the UAE government endpoint.
• Handling real-time HL7 responses, converting them back to JSON, and sending the response to the HTTP requester.
• Implementing retry logic (configurable, e.g., 3 retries) in case the government server is unreachable.
• Ensuring nothing is hardcoded and using a config file for parameters like retry count.
• Supporting JWT Authentication for secure HTTP requests.
• Creating separate Mirth channels for each message type (ADT, ORM, etc.), starting with ADT messages.

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics.