The objective of this project was to transform a fast-growing construction materials supplier into a fully integrated, AI-enabled digital operations platform.

The client was managing bulk orders, warehouse coordination, supplier procurement, and accounting across disconnected systems. This resulted in delayed responses, manual reconciliation, limited stock visibility, and heavy dependency on staff for routine customer queries.

Our goal was to build a unified ERP ecosystem using ZohoOne, fully integrated with MYOB for financial control, while embedding AI Agents to automate customer communication and operational support.

The AI Agents were designed to:

• Instantly respond to customer queries related to order status, invoices, and delivery timelines
• Reduce dependency on manual call handling
• Provide 24/7 support without increasing headcount
• Assist internal teams with quick data lookup and order insights
• Improve response time and customer satisfaction

This solution was not only about automation - it was about creating an intelligent operational backbone that improves efficiency, reduces overhead, strengthens financial accuracy, and supports scalable growth.

It is a supply chain management and CRM system which automates all process in a supply chain from procurement to distribution while managing SKU's and order across.

It is a collaborative platform for suppliers and buyers and labs to manage the compliances. This secure online industry network has been developed for exchanging and managing the documents and tasks associated with compliance and standards. It manages compliance and supply chain communications needs — from emergency communications such as recalls to general notifications via voice, fax, email, and text messaging.

It is a supply chain platform with around 12000 customers who are collaborating with each other on product certificates and this is done in Salesforce. Around 12000 12000 Salesforce organizations have been created for the same.