Digitising Supply Chains with Real-Time Visibility and Automation

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It is a centralized cloud-based platform accessible to multiple employee benefits organizations who offer their services to many employers/partners/employees through the cloud-based apps. The system facilitates a secured single point of access to all other service providers’ apps through SSO. The employers/ partners/ employees can visit the common platform and choose the right services from the multiple providers in-housed under CBS by subscribing/ renewing the suitable plans offered. 

Single sign-on implemented using secured MINI ORANGE BASED SSO, SAML 2.0 Connect based SSO integration to have a single point of authentication to all the in-housed providers' apps. Claim/role-based access to users.

3rd party integration is being done with various platforms, some of them are listed below:

• Alegeus
• bSwift
• CobraPoint
• Salesforce
• TPA Stream
• Employee Navigator

AI-Based Contact Center System is designed to address this need by providing a state-of-the-art platform that harnesses the power of advanced artificial intelligence. Our system offers a comprehensive suite of tools and features specifically crafted to enhance customer interactions across a range of industries, including Healthcare, Retail, Fintech, Real Estate, and more. By integrating sophisticated AI technologies, we enable contact centers to streamline operations, optimize performance, and deliver superior service. This solution combines real-time transcriptions, intelligent analysis, and interactive bots to create a seamless and efficient customer experience. It is built to not only handle routine inquiries but also to provide deep insights and tailored responses that drive meaningful engagement. Whether managing complex healthcare queries, facilitating financial transactions, or addressing retail customer concerns, our system adapts to the unique demands of each industry.

This innovative platform is designed to be scalable and flexible, catering to both small businesses and large enterprises. By leveraging our AI-Based Contact Center System, organizations can transform their customer service operations, improve response times, and achieve higher levels of customer satisfaction, all while gaining valuable insights into their interactions and performance.