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Workforce Planning and Optimization

In the realm of Workforce Planning and Optimization, smartData stands as a beacon of innovation and experience, reshaping how businesses align staffing with operational demands. Our journey in this domain is marked by a profound understanding of the pivotal role efficient workforce planning plays in modern business operations.

Our solutions empower businesses to optimize staffing, reducing labor costs and improving workforce productivity. We understand that precise staffing can reduce waste, improve employee satisfaction, and enhance customer service.

Our expertise encompasses workforce scheduling, demand forecasting, and labor cost analysis. We ensure that businesses have the tools to align their workforce with operational needs effectively.

In addition to precise planning, our solutions prioritize user-friendly scheduling and workforce management tools. We provide businesses with platforms that are not just efficient but also easy to use, enhancing workforce adoption and engagement.

Join us in the journey of Workforce Planning and Optimization, where smartData's experience, expertise, and commitment to excellence are your guiding light in optimizing your workforce management for maximum efficiency.

Recent Portfolio Projects

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Medical billing and Revenue cycle management

Medical billing and Revenue cycle management

Medical Billing is a cloud-based charge capture solution designed for doctors to streamline patient list, accelerate billing, and optimise revenue capture by retrieving patient encounter details from EHR systems and leveraging Azure services. The solution aims to revolutionise healthcare charge capture by providing a user-friendly, efficient, and accurate solution that enhance revenue capture, improve operational efficiency and reduce administrative burdens for healthcare providers and organisations. By automating rounding list, the solution aims to facilitating streamlined patient assessment and service documentation during rounds, thereby enhancing overall workflow efficiency and billing accuracy. 
Built on Microsoft Azure, system leverages Azure App Services for a scalable web application and Azure Kubernetes Service (AKS) for efficient micro services deployment. 
Azure SQL Database and Azure Blob Storage securely manage patient records, financial transactions and medical documents, while Azure Key Vault ensures encryption and compliance with security standards. 
Azure API Management (APIM) enables seamless integration with third-party services.  
To automate claim processing and real-time tracking we have leveraged Azure Logic Apps and Azure Functions streamline data synchronisation and workflow execution.   

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Customer Support Performance tool

Customer Support Performance tool

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

 

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Pharmacy Benefit Analytics Platform

Pharmacy Benefit Analytics Platform

The Pharmacy Benefit Analytics Platform is a secure, cloud-hosted solution designed to modernize legacy PBM systems by automating claim processing, enhancing data transparency, and enabling real-time analytics.
It empowers payors, TPAs, and pharmacy networks to reduce billing errors, ensure compliance, and make data-driven decisions — all from a unified, HIPAA-compliant environment.

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What our clients say about smartData

Justin

Justin

I have worked with many developers and agencies in past....

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John

John

smartData have been a very attentive development company. They have...

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Peter

Peter

The team impressed us with their deep understanding of our...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.