An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

 

The Exercise Clinic OnlineRehab VOD Website aims to bridge the gap in accessible rehabilitation and fitness education by providing on-demand video content and informational PDFs for patients recovering from various health conditions. The platform will offer categorized rehabilitation videos and information PDFs under a paywall model, with select freemium content for medical practitioners. Users can search, purchase, and bookmark content, while admin manage subscriptions, content, and user accounts. The system will feature a secure login, patient and admin dashboards, and a seamless payment gateway integration to support a subscription-based or pay-per-content model.

This digital platform is designed for radiologists and imaging professionals, offering a secure and streamlined solution to convert faxed imaging request forms into structured digital data. By leveraging advanced AI for data extraction and processing, it simplifies the traditional fax-based workflow, enabling healthcare experts to review, update, and manage imaging protocols with ease. Operating within a fully HIPAA and PIPEDA-compliant environment, the platform addresses the unique challenges of medical imaging management, ensuring efficiency, accuracy, and enhanced patient care throughout the diagnostic process.