Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Online Table Reservation System

Online Table Reservation System

It is an extensive table reservation system. The platform allows you to discover and make reservations online with narrowed-down results for RSVP requests. 
online food ordering system assists customers in ordering food from their locations

Rebook your favorite spots and restaurant owners can manage all reservations from a centralized system.

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DND homecare EVV

DND homecare EVV

A homecare agency portal for accessing visits/timecards completed by agency employees out in the field using the DND system. This portal would be used for viewing dashboard (current, recent activities, and alerts), making any edits to timecards as necessary, and reporting for times, employees, jobs, service types. Here users could record edits and/or save the reasons for edits, which integrate with NetSmart and the data aggregators to pass along edited visit data. There is also, an in-app message sending module, where User/Admin will be able to send messages to the Client as well as to Employees.

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ProSup App

ProSup App

The ProSup App, developed to streamline store and facility inspection processes, empowers store managers and administrative staff with efficient tools for task management and reporting. Administered by NTS, the solution combines a user-friendly mobile application for on-site users and a centralised web interface for admins, creating a seamless inspection workflow.

With added functionalities such as Advertisement/Campaign modules, quote management, and advanced reporting capabilities, the ProSup App enhances operational efficiency, improves communication, and simplifies day-to-day inspections and management processes for NTS clients.

 

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Behavioral and Mental Health Counseling

Behavioral and Mental Health Counseling

The application provides evidence based counseling techniques to treat a variety of emotional, behavioral and mental health concerns. Partnering with clinically sound and professionally licensed mental health counselors, the application delivers telehealth services with high standards of ethics, dedication to privacy, and attention to the consumer experience.

The application provides the following counselling services:

  • Cognitive Behavior Therapy (CBT)
  • Solution-Focused Therapy
  • Dialectical Behavior Therapy (DBT)
  • Mindfulness-Based Cognitive Therapy (MBCT)
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Organised Dinner Application

Organised Dinner Application

The focus of the application is to provide busy families with a wide variety of high-quality family-sized dinners ready to serve with a minimum of preparation time and chance to participate in Sessions. The application provides a user management section. In this section, the user manages their account by signing up with the site, after registration the user avails the facilities offered by site and also able to change/view his details including password information. User is also able to search the products offered by the site, view history, manage gift certificates & participate in online surveys, etc.

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Claims EMR

Claims EMR

The objective is to develop a separate Claims management system for automating insurance eligibility verification, claims creation, scrubbing, submission, claims remittance and denial management using EDIs. They have a EMR with the patient data, and need a solution to help empower their business performance, productivity and compliance initiatives. they need:
Claims Management: Speed and ease claims and remittance processing with electronic claims submission powered by an extensive connectivity network.
Eligibility Verification: Determine patient coverage at any time in the revenue cycle to help improve the patient experience and reduce claim denials.
Claim Status: Improve claim visibility during payer processing with claim status from EDI transactions and payer portals.

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What our clients say about smartData

Marc

Marc

smartData’s highly skilled and respectful team made the collaboration a...

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Guy

Guy

We have been working with smartData Enterprises for over 1.5...

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Ben

Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.