At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.
Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.
User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.
The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.
Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.
With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.
The application is a comprehensive SaaS EHR solution for companies serving the IDD (intellectual development & disabilities) community and provides various solutions such as provider portal, care application, document management and billing. The platform creates and processes claims for IDD (intellectual or developmental disabilities) services either through the electronic claims (EDI’s) or through the paper claims (CMS 1500). The platform increases efficiencies, decreases costs, and safeguard Protected Health Information (PHI), Personally Identifiable Information (PII) and provider-related confidential information. The software helps increating, tracking, and ensuring quality documentation & helps to streamline data entry, transmission and storage – easily, efficiently, and securely (fully encrypted). It also includes integrated tools to organize tasks, create assignments, generate reports and MORE..
Application creates the authorization, provider schedules with patients for services and push schedules information to EVV. EVV processes the schedules on daily basis and then syncs the actual schedules to create claims for the services.
The long-term objective of the application is to create a direct contracting model between employers and hospitals to remove insurance companies thus disrupting the US healthcare system. This will help to reduce the monthly costs an employee pays to cover medical risks as the commissions that the brokers, insurers, TPAs and PBMs take are removed. Chronic care patients are onboarded through multiple distribution models (EHR, EDI, mobile apps, etc.) and clients and their data is captured based on their preferences, real-time activity tracking, claims data and remote monitoring data.
Performance management system developed for academies, schools, universities that are providing professional services in the sports sector. Major role of this application is to minimize administrative & data analytics efforts and focus on the growth of athlete/player or overall team. This allows an individual or team to take better professional and career decisions pathways and strengthen weak areas through an performance improvement regimen set based on identified areas.
It provides a smart solution to Healthcare Providers and Patients using advanced Analytics. The patient’s medical records are processed using OCR and the text is obtained from the Digital Charts. Which is further processed through NLP procedures like keyword extraction, NER, etc to obtain vital information from the charts at page level like Diagnosis Codes, DOS, B.P readings, etc. Therefore, it provides a complete analytics solution to the Healthcare Providers and Patients in tracking the medical history of a client and helps them serve in a better way by improving the efficiency in tracking the vital information.
The objective is to develop a secure, efficient, and scalable lead tracking and patient questionnaire management system to replace the existing manual, error-prone processes. The Patient CRM streamline patient engagement while ensuring data security, and enhance the conversion of patient leads into consultations.
By automating the recommendation process for top doctors based on patient questionnaires, the system improve user experience and provide portal Admin with actionable insights into their leads and status tracking.
: Televisit is and application in which user (patient) can search the doctor as per the Specialties and book an Appointment for himself or for the dependent with the doctor according to the availability. The patient can make the appointment in both ways either Televisit or In Person. The payment mode will be credit card or the patient can also pay by Insurance.
T the Doctor/ Provider end, Provider can create or register himself on the plaform by using the NPI Id and then add his/her schedule for In-person and Televisit separately. Provider can also create televisit for a particualr patient who has already seen him. Moreover provider can generate superbill for the patient appointment and also, make changes into the medical forms sent by the patient for approval.
- Patient can search for the doctor and chek Doctor’s detailed profile and past treatment ratings.
- Patient can upload the images of their medical forms and send it to their provider for approval.
- Book the appointment with doctor for himself and for dependent as well either it’s Televisit (Audio, Video) or In-person visit.
- Alerts / notification for Appointment approval, reminder for televisit as well as New form request and approval.
We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions.
With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.
smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.
smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.