Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Telehealth Care for Minorities

Telehealth Care for Minorities

Contactless video-based health and wellness monitoring app. From vital monitoring using a smartphone camera to remote video consultation, the solution is a health outreach program to exclusively address health care disparities among Afro Americans on a national level. The application will underscore the need for Afro Americans to adopt healthier lifestyles and to promote early detection of diabetes and hypertension with a mission to screen and educate the black community for cardiovascular disease.

The app targets rural areas where people are able to attend a telemedicine appointment having limited internet and smartphones. Participating organisations can host a screening event (Covid-19) to determine if the patient needs more aggressive follow-up care. 

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Eye Care Patient Relationship Management Platform

Eye Care Patient Relationship Management Platform

Patient communication platform for managing ophthalmological business. The practice management solution enables eye care practices to instantly send reminders, recalls, notification and education to patients via e-mails, SMS and telephone, help build relationships and strengthen loyalty with their patients. Using the software, practitioner/staff users can enable access to valuable information, seamless communication, and targeted education, they are actively engaged in their healthcare. 

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Sexual Health Monitoring App

Sexual Health Monitoring App

This application allows user to get their STD (sexually transmitted disease) status along with their partners online without going through a doctor. One can directly see the results   on the devices and take desired actions. The bigger goal is to prevent the person from the stigma associated and reduce the disease spread through effective monitoring and interventions. 

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Primary Virtual Care

Primary Virtual Care

The proposed virtual primary care concierge platform will help patients to find a consultant based on their service type (health coach, nutritionist, pharmacy) and connect over a secure communication channel. Patients/consultants can invite members to join the calls virtually, the group chats, and video consultation. On the contrary, Admin can manage their staff (concierge consultant, specialist), their availability and schedule virtual consultations with members. A specialist can record notes of their interaction, share them over chat, and after consultation prepare a medication action schedule for better medication compliance

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NFT marketplace

NFT marketplace

NFT Marketplace for Motorsport enthusiasts providing Motorsport-related interactive digital assets like helmets, gloves, cubes, racing moments, etc. The marketplace is developed over the Ethereum blockchain with ETH as a cryptocurrency along with Fiat payments option for web 2.0 users. For storage, Pinata services have been used to store files over IPFS.  

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Sports Tipping Application

Sports Tipping Application

It is a sports tipping application that allows users to create and join competitions and makes tips in matches. A competition consists of multiple rounds where the user will tip using add- ons like bonuses and each competition will have a leaderboard called a ladder which will change after each round based on the user score.

It revolutionizes the standard tipping competition by acknowledging the difference between the underdog and the favorite. It utilizes current market trends, to value each team specifically for each game of the round.

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What our clients says about smartData

John

John Bonardelli

CEO and Founder

smartData have been a very attentive development company. They have continued to surpass our expectations in delivery, management, communications, and planning. We have been impressed with their can-do attitude, with...

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Guy

Guy Randazzo

CEO and Founder

We have been working with smartData Enterprises for over 1.5 years now and are very impressed with the talent level of the team and their competency to handle projects efficiently...

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Ben

Ben Rebbeck

CEO and Founder

We have clients throughout Australia, New Zealand and Asia. smartData is the number one company so far which has understood our business needs. We searched for partners who could come...

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Kent

Kent Martin

CEO and Founder

I just want to say thank you to Mohit, Rohit and the rest of the team of smartData from New York and survey hub for all the fine work that...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.