Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Behavioral health practice EMR

Behavioral health practice EMR

The proposed platform aims to create an Electronic Medical Record (EMR) system tailored for a medical practice, facilitating patients in scheduling appointments either in-person or via telehealth with therapists. Patients can register via a mobile application, complete an intake process and then browse therapist profiles to schedule appointments. Conversely, therapists will login using credentials provided by clinic admin and have access to patient details gathered during the intake process, manage their appointment availability, communicate with clients/patients, conduct group therapy sessions, document therapy notes, generate e-prescriptions sent through an integrated eRX API, send lab test orders to partnered labs for result checks, and handle billing for rendered services.

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Azure Parser

Azure Parser

Application works on parsing images coming from different sources in the form of messages, collect them, read them, convert them into a more readable form and extract data from them.

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Medical Transcription and video consultation using GPT

Medical Transcription and video consultation using GPT

The solution aims to develop, integrate, and maintain a web application primarily focused on integration with the AdvancedMD Electronic Health Record (EHR) platform. The main goal is to enhance the clinical documentation process by providing speech-to-text transcription and automatic summarization of transcripts using GPT-4. This tool aims to improve coding efficiency, streamline the transcription process, and facilitate seamless communication between healthcare providers and patients through a video conferencing platform.

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Top News

Top News

The TNP Top News application is a multilingual news platform built to deliver real-time news updates to Android users. Supporting both English and Arabic, the app includes key features such as auto-news display in screensaver mode and push notifications for breaking news. An admin panel enables full control over news publishing, allowing content managers to update articles in real time and include multimedia elements such as text, images, and videos.

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smartTelehealth based platform

smartTelehealth based platform

A SAAS based telehealth platform connecting patients with the right specialist using reliable, secure, and easy-to-use virtual healthcare platform. A patient can communicate and consult with the doctor via video conferencing and chat message. The platform is based on our in-house telehealth components having purpose to overcome distance barriers and to improve access to medical services.

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Video Streaming web and Mobile App

Video Streaming web and Mobile App

It is a "video-on-demand (VOD)" platform that facilitates live video broadcasting on the lines of Youtube & Youtube Live. It aims to bring down the sales & marketing expenses and double the outreach for artists/performers aka content creators. The platform has a powerful search engine along with a recommendation engine designed to provide an experience optimized for different age groups. It features a simplified user interface, curated selections of channels featuring age-appropriate content, and parental control features. The viewers can perform extensive content lookups using keywords, tags, and categories.

Content creators/providers can upload pre-recorded videos or Go-Live instantly or can even schedule live broadcasts through their dedicated channel and all the associated followers get channel notifications in real-time. Followers can buy special packages online to connect directly with content creators through secure messaging. By opting for subscription plans, the content creators earn premium services in terms of top ranks, trending video positions, and verified badges offered by the admin. Each pre-recorded or broadcasted video has total views, comments, and a number of likes/dislikes, and all that data is used for further business analytics and defining business strategies.

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What our clients says about smartData

Jason

Jason Battles

CEO and Founder

This is Jason Battles. I’m here with my great friend, Rakesh Pant. I want to say thank you to smartData and all the wonderful projects that we’re working on together....

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Christopher

Christopher Bradford

CEO and Founder

It’s been a great experience working with smartData. I am extremely impressed with their ability to find and provide talented people. It is very difficult in the market today to...

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Jatin

Jatin Janiyani

CEO and Founder

Team smartData guided us through every stage, from business analysis and wireframing to UI/UX design and development.Their expertise and dedication have been instrumental in getting us launch-ready, and we look...

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John

John Bonardelli

CEO and Founder

smartData have been a very attentive development company. They have continued to surpass our expectations in delivery, management, communications, and planning. We have been impressed with their can-do attitude, with...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.