Customer-Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Trading Wellness app

Trading Wellness app

Mobile first wellness and trading support application designed to help users achieve emotional balance, track physiological health, and correlate their mental state with trading performance. By blending biometric insights, mindfulness, and trading analytics, the app empowers users to make more rational and confident trading decisions. 
 

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AI-Driven Research & Reporting for Chronic Disease Care

AI-Driven Research & Reporting for Chronic Disease Care

This project delivers an integrated AI and analytics platform for the Foundation for Sickle Cell Disease Research (FSCDR). It connects ECW (eClinicalWorks) EHR data with advanced AI-based predictive models to identify high-risk patients, automate follow-ups, and streamline state grant reporting (CMO99, CMOAE Tasks 5–13).
The goal is to transform static EHR data into actionable insights — improving research visibility, compliance, and patient outcomes while cutting down manual reporting workloads. The solution supports predictive ER-risk modeling, AI-based outreach automation, and Power BI-driven compliance dashboards across FSCDR’s Centers of Excellence.

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Dental EHR and Practice Management System

Dental EHR and Practice Management System

 

Dental EHR is a comprehensive electronic health record system designed to enhance the efficiency and accuracy of dental practice management. This platform streamlines patient scheduling, appointment tracking, treatment documentation, and communication, ensuring a seamless experience for both providers and patients.
It provides real-time patient flow tracking, enabling dental staff to monitor which patients have arrived, their appointment details, and their assigned provider or treatment room. The system allows easy modifications to room assignments and provider scheduling, ensuring better patient care coordination. Flexible appointment scheduling is integrated, allowing clinics to create, edit, and manage bookings in daily, weekly, and monthly views while reducing no-shows through automated appointment reminders.
For documentation and communication, the system offers custom letter generation, which automatically fills referral or patient letters with relevant details from stored records. Comprehensive patient information management ensures easy access to patient history, treatment records, and previous interactions, all displayed in an intuitive format. Additionally, secure authentication is implemented, allowing seamless transitions between desktop and web applications while maintaining data privacy and security compliance.

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What our clients say about smartData

Bryan

Bryan

I could not be happier with my decision to select...

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Guy

Guy

We have been working with smartData Enterprises for over 1.5...

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Jason

Jason

This is Jason Battles. I’m here with my great friend,...

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Marc

Marc

smartData’s highly skilled and respectful team made the collaboration a...

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Ben

Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.