Drug recovery centers needed a single platform to manage complex clinical workflows, patient care, documentation, medication administration, and billing without relying on disconnected systems.

This will be an integrated EMR and billing platform designed specifically for substance use disorder and drug recovery programs. The solution brings patient onboarding, clinical assessments, treatment planning, encounters, clinical documentation, medication administration, laboratory workflows, scheduling, compliance, claims, billing, and revenue-cycle processes into a connected platform.

Platform also supports configurable workflows across facilities, role-based access, real-time data exchange, clinical and billing integrations, and AI-enabled capabilities to assist staff with documentation and operational workflows.

The result is a centralized digital platform that connects clinical care and revenue operations, helping drug recovery organizations manage the patient journey, clinical workflows, and financial processes within a single system.

Features

• Clinical Assessments: Comprehensive behavioral health and SUD assessments with structured forms, standardized instruments, scoring, and clinical documentation.
• Substance Use Disorder Care: Supports intake, assessments, treatment planning, encounters, clinical documentation, and recovery workflows.
• Medication Management & MAR: Streamlines medication orders, administration, reconciliation, alerts, and medication tracking.
• Integrated Clinical & Lab Workflows: Manages lab orders, specimen collection, results, clinical review, and real-time laboratory integration.
• Revenue Cycle Management: Eligibility verification, claims, ERA processing, denials, secondary billing, A/R management, and billing workflows.

Technical Challenges

• Complex SUD Clinical Workflows : Designing configurable, end-to-end clinical workflows spanning comprehensive assessments and evaluations, treatment planning, encounters, clinical documentation, medication management, and facility-specific care processes.
• Multi-Tenant Architecture & Configurability : Supporting facility-specific workflows, configurable master data, tenant-level entitlements, and independent EMR/billing deployment while maintaining consistent data isolation, access controls, and platform scalability.
• Real-Time Medication Administration (MAR) : Supporting time-sensitive medication administration workflows with scheduled doses, administration status, exceptions, safety alerts, and auditable clinical records while maintaining consistency across the patient chart and medication orders.
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