Business Trip to the United States

My business trip to the United States took place from May 21 to June 7, 2025, with New York as the entry point and Chicago as the exit point.

The primary aim of the visit was to meet and greet-our existing customers where we recently delivered the first phases of their projects, making them aware about our NGT initiatives and Global Capability centres and our overall offerings. The meetings were highly productive they allowed us to discuss and complete the next phases, review project progress, and secure upcoming contracts. In addition, I had the opportunity to connect with several potential new partners, many of whom are deeply focussed on healthcare technology. They expressed keen interest in our offerings and appreciated the advancements we have made.

My itinerary began in New York, from where I traveled to Washington, D.C., covering nearby regions including Maryland. The discussions here centred around strengthening relationships and exploring new opportunities. From Washington, I went aheadto Pittsburgh to meet long-term clients who have been collaborating with us for over three years. These sessions helped deepen our understanding of their evolving expectations and provided a platform to showcase our AI-driven solutions. The clients were pleased to see how we are embedding AI into existing and upcoming projects.

During the trip, an unplanned but fruitful visit emerged. I traveled to Houston to meet a new potential healthcare partner after receiving a fresh business inquiry. The in-person meeting proved to be highly engaging and productive. They provided a tour of their facility, and we had meaningful discussions that would not have been as effective over a virtual call.

The final leg of my trip was to Chicago, where I met another prospective partner interested in our Revenue Cycle Management (RCM) implementation services. Discussions are ongoing, and I also had the chance to interact with another healthcare-focused organisation during this visit.

Overall, the trip was phenomenally successful. 20 touchpoints face to face and 4 zoom/phone calls being in same time zone. I was able to secure new work orders, address client concerns effectively and strengthen our partnerships. Meeting clients and partners face-to-face added immense value, fostering stronger connections and mutual trust.