AI Powered Chatbot Development

AI Powered Chatbot Development

With its AI-Powered Chatbot Development solutions, streamlining interactions from customers, growing operational efficiencies, and creating personalized experiences at scale are the breakthroughs in AI and NLP technologies harnessed through this offering. Our chatbots work 24/7 to immediately provide excellent support towards solving all customer's queries that get routed into the system with our chatbots, thus completely removing any need for human intervention.

One of the key benefits of our AI-powered chatbots is better customer engagement. Whether used to answer questions for frequently asked questions, assist a customer to choose the best product, or simply help customers with queries on the company's products, our chatbots are designed to create seamless, conversational experiences-not feeling like a robot at all. They boost customer satisfaction while engaging more customers to loyalty with excellent consistent support at any time.

The most important advantage is cost saving. It's possible to reduce the size of a customer service team while maintaining the same levels of service by automating routine and interaction processes with customers. With our chatbots, it is possible to reply to an enormous volume of requests at any time, making it possible to scale customer support while not reducing service quality and turnaround times.

Additionally, our chatbots have personalized interactions analysed on customer data and earlier interactions. Thus, they can present recommendations, offers, or solutions on the specific needs of each customer, which enhances experience and leads to conversion.

Our AI-powered chatbots are also very scalable and flexible, easily integrating with your existing systems: be it a website or mobile app, CRM platforms, and many more. In fact, they can easily be updated and enhanced by the growth in your business, giving you long-term value.

Through our AI-Powered Chatbot Development solutions, clients can, therefore, enhance customer satisfaction, reduce operational costs, and even drive growth through automated, intelligent interactions.

Recent Portfolio Projects

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ISO Auditing Application

ISO Auditing Application

It is a web and iOS based application developed to facilitate the audits by various organizations, It is used by admin, sub-admin, auditors, clients etc. The organization, whosoever is interested to conduct an audit has to register themselves on the website and then the process begins. The auditor uses the respective mobile application for conducting the audits. All other users are web-based.

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Healthcare Application

Healthcare Application

It is a healthcare application for scheduling appointment. It provides video counseling and innovative healthcare services.

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Healthcare Payment Audit and Appeal Wizard

Healthcare Payment Audit and Appeal Wizard

SaaS-based software to draft, track, and manage healthcare payment audit appeals and responses. The platform unites the overcharged patients, organizations and auditors. This helps the patients suspecting for overcharge to appeal in the judiciary system against the alleged organization.

The goal of this application is to facilitate the communication amongst organizations, victim patients and auditors, and assists appeal to the judiciary system with a structured approach. The total process is tracked by the system with valid papers and document maintenance.

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HEDIS Analytics Platform

HEDIS Analytics Platform

Health insurance companies and providers face multiple rejections and huge penalties due to incomplete documentation. To improve payor performance, the HEDIS analytics platform integrates consumer, clinical, provider and payer data to analytical data that healthcare stakeholders can readily use to improve the health of their patients and populations. 
The platform is on HEDIS quality measure reporting rules driven by data extracted from more than 15 EMR systems. HEDIS analytical platform helps in remediating the gaps in data collection through pre auditing of data and to improve the efficiency of HEDIS reporting. 

By providing the functionality of care gap identification, HEDIS analytic platform calculates the care gap for different payors and EHR system.

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Accounting System for Residential Care Homes

Accounting System for Residential Care Homes

A SaaS-based solution that provides financial advisory for registered assisted living facilities. The platform comes with a number of tools to manage projects, operating expenses, income, cash flow, budget, etc. Businesses can add information related to their projects like licensed beds, food costs, inflation rates, monthly beds for 120 months. Based on these details businesses can generate financial reports, P&L statements, balance sheet and other reports. The platform also gives insight into how to minimize the operating cost and raise revenue.

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Prior authorization automation tool

Prior authorization automation tool

The primary objective of this project is to automate and streamline the prior authorization process for therapists, enabling them to focus on providing high-quality treatments to enhance the patient experience. To achieve this goal, we’ve integrated Epic, Cerner, and Allscripts EHR systems, which will allow us to extract pertinent patient and insurance information, automate patient eligibility verification through EDI 270 and 271 transactions, and establish an easy-to-use Admin Portal for managing staff, patients, and psychologists.

Moreover, it will provide notification and reporting features to keep users informed about patients' verification status and any exceptions that require follow-up actions. Having a positive impact on patient care, increasing productivity and cost savings for both therapists and their patients.

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What our clients say about smartData

Christopher

Christopher

It’s been a great experience working with smartData. I am...

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Jason

This is Jason Battles. I’m here with my great friend,...

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Kawasaki

Kawasaki

I came to smartData from Japan with a motive of collaboration...

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Ben

We have clients throughout Australia, New Zealand and Asia. smartData...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.