AI Powered Chatbot Development

AI Powered Chatbot Development

With its AI-Powered Chatbot Development solutions, streamlining interactions from customers, growing operational efficiencies, and creating personalized experiences at scale are the breakthroughs in AI and NLP technologies harnessed through this offering. Our chatbots work 24/7 to immediately provide excellent support towards solving all customer's queries that get routed into the system with our chatbots, thus completely removing any need for human intervention.

One of the key benefits of our AI-powered chatbots is better customer engagement. Whether used to answer questions for frequently asked questions, assist a customer to choose the best product, or simply help customers with queries on the company's products, our chatbots are designed to create seamless, conversational experiences-not feeling like a robot at all. They boost customer satisfaction while engaging more customers to loyalty with excellent consistent support at any time.

The most important advantage is cost saving. It's possible to reduce the size of a customer service team while maintaining the same levels of service by automating routine and interaction processes with customers. With our chatbots, it is possible to reply to an enormous volume of requests at any time, making it possible to scale customer support while not reducing service quality and turnaround times.

Additionally, our chatbots have personalized interactions analysed on customer data and earlier interactions. Thus, they can present recommendations, offers, or solutions on the specific needs of each customer, which enhances experience and leads to conversion.

Our AI-powered chatbots are also very scalable and flexible, easily integrating with your existing systems: be it a website or mobile app, CRM platforms, and many more. In fact, they can easily be updated and enhanced by the growth in your business, giving you long-term value.

Through our AI-Powered Chatbot Development solutions, clients can, therefore, enhance customer satisfaction, reduce operational costs, and even drive growth through automated, intelligent interactions.

Recent Portfolio Projects

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AlloPlan BioTech

AlloPlan BioTech

A software web application solution designed to improve allogeneic supply planning for early-stage cell therapy organizations. The platform features a client portal, dynamic workflow, and admin functions, allowing organizations to manage users, analyze genetic data, and optimize supply strategies. Users can sign up, log in, and manage their own configurations and data security.
Key features include source data storage of global HLA allele frequency data and the ability to create and customize parameters for analysis. Users can initiate new runs, input files (donor, inventory, patients), and generate coverage metrics. The system envisions usage of machine learning to continuously improve patient data, optimizing donor rankings and patient matching. The platform supports real-time data analysis, saving and exporting run data, and features an integrated production plan. Additional features include a dynamic landing page, pricing plans, 21 CFR Part 11 compliance, and integration with payment and SMS gateways, cloud services, and AWS for scalability and security.
 

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Social Micromoments Application

Social Micromoments Application

The application is designed to help users explore, express, and share their "micro moments" brief emotional states or situational experiences. Core features include the Moments Dial for selecting emotions, a personal Moments Diary, and a Public White Board for anonymous or public sharing.
The app supports various expression types such as images, videos, GIFs, quotes, and poetry. It also includes an advertiser dashboard for targeted moment-based campaigns. Performance, clean UI/UX, offline usability, and a transition from AMP to PWA are key priorities for this platform.

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Virtual Primary Care App

Virtual Primary Care App

It is a telehealth solution that enables bidirectional communication using the web and mobile devices between registered users, patients and doctors in a video consultation mode. The system addresses the needs of patients who need access to a remote healthcare practitioner in real time.

The different high-level tasks that users can perform are:
- Patients can search for Doctors, pharmacies, labs, medicine products, and insurance plans via the sMart engine.
- Book a video consultation appointment with a Doctor or individual lab/pharmacy.
- Payment Integration of commission-based model
- Receive the medical notes from Doctor after consultation. 

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 Employee Engagement Survey Application

Employee Engagement Survey Application

The software aims for attracting and retaining top talents. This application is trying to solve the problem of employee turnover and decrease productivity. This SaaS-based software identifies key elements that create employee satisfaction or disengagement. It will then generate solutions and creative ideas for every manager in order to improve the employee experience. We developed automated engagement surveys, and a comprehensive HR dashboard including 38 key elements, which tells precisely the issues and priorities for each of the company’s teams.

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Reproductive health and sexual wellness

Reproductive health and sexual wellness

A solution that emphasizes the importance of women's reproductive health and sexual wellbeing. The women don’t have access to quality reproductive healthcare due to some factors like economic, social, sociology-economic, place, sexual status, etc. It helps them by providing features such as a Forum system where users can share their experiences.

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Customer Service and Communication Platform

Customer Service and Communication Platform

This system is an intuitive multilingual conversational messaging platform that allows organizations to engage with customers easily via multiple messaging channels in 109 languages. This system is managing real time translation, which eliminates language barriers and increased customer behavior

Key Features:

  • Real time communication including integration with multiple channels like WhatsApp, Facebook, SMS, Chat Now, Telegram and others
  • One platform to manage all social media handles
  • Auto & Real time translation in 109 languages
  • Platform customization as per business needs
  • Broadcast messaging
  • Data reporting
  • QR code enabled customer messaging
  • Keyword specific autoresponders
  • Template based replies
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What our clients say about smartData

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.