Meet with team smartData

Calendar April 17 - 21, 2023
location Chicago, IL

Customer experience, also known as CX, is your customers’ all-around impression of their experience with your business or brand.

CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/ service they bought from you.

Few stats:
  • 68% of consumers go to social networking sites to read product reviews.
  • 72% of consumers trust online reviews as much as personal recommendations (Search Engine Land).
  • 90% of consumers say that positive online reviews influence their buying decisions (Dimensional Research).
Concerning smartData:

Customer service is delivering the software which customer wants to be done, and keep the customer informed in the process as and when they ask for status.

Customer experience is broader and more significant. It is not only delivering and serving customers, whereas includes:

  • Pre-empt (implicit needs as well as end-customer expectations, this comes with Subject Matter Expertise)
  • Provide consultancy (With T-shaped thinking, provide recommendations on how to do better what’s being done, as well as what all benefits can be possibly implemented in the future)
  • Better pricing
  • Transparency in deliveries

Business development wise, CX can lead to customer engagement and thus more new business and lack of implementing CX in the process can result in lost opportunities.

Maximizing your focus on customer experience, CX should be a cornerstone of the company’s marketing strategy – it’s the way of the future and the overall results are evident.

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Recent Portfolio Projects

Geolocation based Telehealth platform

Application is an international telehealth AI concierge platform connecting Doctors to Patients and tailoring personalized programs with dedicated health coaches to keep you accountable. It helps in Avoiding unnecessary visits and long waits at the ER or urgent care. Save time and effort in getting medical answers or advice from your Doctor. It provides easy access to user personal healthcare [...]

Geolocation based Telehealth platform

Health Information Management Application

A secure Health Information Management platform to store and share their personal health information (immunization records, vital signs, appointments, results etc). Through its web platform and app, it helps global users to ease the communication difficulties during times of crisis. In addition to the patient-centred platform, This solution has built an integrated Client Management System for providers to organize their [...]

Health Information Management Application

Online Food Ordering and Catering Application

Online food ordering and catering management portal giving brand presence to Chinese restaurants/takeaways who have limited or no online base in more than eight states in the US . Users get special offers and deals on the basis of location and loyalty points. The application automates bulk ordering and users can create three types of orders: Consumer orders Group orders [...]

Online Food Ordering and Catering Application

Human comfort and health data collection

An iOS App and a watch app for human comfort data collection. The platform is extremely useful for conducting right-here-right-now surveys in buildings. It can also be used to ask questions in other settings, allowing people to provide feedback in real time. It uses ResearchKit and HealthKit frameworks.

Human comfort and health data collection

Street Control

A platform where auto-repairs is a straight, stress-free and transparent process for both customers and service providers. A one-stop shop that works with a goal to make vehicle repair and maintenance a convenient, affordable, and transparent process. As a full-service auto repair platform, they offer clients with an easy and convenient process for vehicle owners to search, explore options, book [...]

Street Control

Call transcription and communication

A mobile app that helps healthcare providers in after-hour calls with patients and a dashboard that displays transcription and shows extracted entity keywords.

Call transcription and communication
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