Social and mobile commerce is becoming increasingly important for retailers as technology continues to be advanced. Such platforms offer businesses new ways to connect with customers and extend their reach beyond traditional brick-and-mortar stores.
The rise of social and mobile commerce has changed the retail landscape. It not only does impact consumers’ businesses, but it also affects how retailers operate and manage their employees. The convenience and accessibility of online shopping have changed consumer behaviour and prompted retailers to adapt to changing customer needs and expectations.
In this blog, we will explore the impact of social and mobile commerce on the retail workforce and operations, highlighting the key changes and challenges that retailers have faced in this digital age.
Mobile commerce, or m-commerce, has become increasingly significant in the retail industry due to its convenience, ability to drive sales, improved customer experience, and enhanced marketing opportunities. Let’s understand its impact on the retail sector.
- Changes in Retail Operations
Many businesses shifted towards a more digital-first approach as mobile commerce has changed the way that retailers operate. Businesses started investing in mobile-friendly apps and other digital tools to enhance customer experience.
- Shift in Retail Workforce Roles
Many retail workers are now tasked with managing online orders, customer service inquiries, and other digital aspects of the business. It leads to the need for employees who are proficient in digital tools and technologies, with many businesses hiring specialists in areas such as social media management, e-commerce, and digital marketing.
- Demand for New Skills and Training
Mobile commerce has also created a demand for new skills and training within the retail workforce. This has resulted in a need for training programs and educational resources that can help retail workers develop the necessary skills to succeed in a mobile-focused retail environment.
- Increased Need for Data Analysis
It led to an increased need for data analysis within the retail industry. Businesses must now collect and analyze customer data to better understand consumer behaviour, preferences, and trends. This data can be used to inform marketing strategies, product development and inventory management
- Advancements in Technology
Retailers are now leveraging technologies such as artificial intelligence, machine learning, and augmented reality to enhance user experience and streamline operations.
Social commerce offers new opportunities to engage with customers via social media platforms and convert social interactions into sales. The major key to this engagement is the establishment of a strong and user-friendly presence which will be appealing to customers.
MLet’s go through the major points of how social media improve the effectiveness and business value of e-commerce transactions.
- Community building
Social platforms provide a vital means for creating and managing communities of interested consumers and customers. A strong build will enable effective communication that will enhance the performance of the retailing organization.
- Better relationship with customers
The frequent interaction will automatically lead to a fruitful and healthy relationship with the esteemed customers. It offers an excellent opportunity for generating leads and offering many other offers to customers.
- Improve trade presence and experience
As it is common for enterprises and startup companies to manage the interactions. Once you connect with social media customers, you get to know the market and can manage the transactions with potential customers.
Social Commerce & Mobile Commerce: A Powerful mix
Mobile and social commerce are two of the most powerful forces driving the digital transformation of the retail industry. Combining these two technologies has the potential to create a truly transformative shopping experience for customers and improve the operational efficiency of retailers.
These two innovative approaches offer convenience, enabling customers to shop anytime, anywhere, while social commerce provides a direct line of communication to customers and valuable customer data. By integrating social media platforms with mobile shopping apps and mobile-optimized websites, businesses can create a seamless shopping experience that drives sales and fosters brand loyalty.
Get Customized Social and mobile Commerce solutions with us
To take your e- commerce business a step ahead, smartData developed the top social and mobile commerce solutions that drive better results and increase revenue for your clients.
Our E-commerce solutions facilitate service to continually align its operations to the ever-evolving, tech-savvy and cross-channelled consumers. We also program custom mobile wallet solutions with the ability to manage digital payments and modes i.e. prepaid gift cards, debit and credit cards, and direct access to bank accounts.
For immersive user experience, we ensure high-quality mobile commerce platforms that are compatible with Android, iOS and Windows. Our development skills for m-commerce solutions are inclined towards media & entertainment apps, e-learning apps, money transfer apps and many more.
To get personalised social and mobile commerce solutions. Connect with our technology experts.
With the advancement in technology, social and mobile commerce is a great asset to transform the retail industry with a high revenue rate. It fulfils the need for greater digital skills, a remote workforce, investment in new technologies and a great focus on customer services and experience.
Retailers that can adapt and embrace these new technologies and strategies will be best positioned to stay competitive in a rapidly changing retail landscape. Connect with our smartData team to make your retail journey more competitive than other market trends.