The Challenge
Traditional care makes patients wait days for an appointment and pay high consultation fees for minor, easily diagnosable infections. The client needed a platform that collected symptoms asynchronously through an AI chatbot, routed cases to doctors for review, and delivered compliant electronic prescriptions without a live consultation.
Minor infections queued behind everything else.
Full fees for easily diagnosable conditions.
Care requiring both parties at once.
Open generation unsafe for treatment recommendations.
Approach & Solution
smartData architected the platform with a decoupled React frontend, a secure Node.js backend and modular APIs. Symptom assessment runs through a retrieval-augmented generation pipeline querying client-specific medicine formulary files, so that recommendations stay grounded in the client's own clinical reference material rather than being generated freely by the model.
Payments and compliant e-prescribing are integrated so the journey completes without manual handoff, and prescription lifecycle events synchronise with the prescribing service for real-time visibility. Data masking, database-level segregation and role-based access support both consumer patients and multi-tenant employer programmes.
Key Features
Recommendations drawn from a controlled formulary.
Clinicians review cases without a live call.
Prescriptions issued and tracked in real time.
Subscription billing automated on employee enrolment.
Product Showcase
Final Outcome
Patients describe symptoms and receive a reviewed prescription without booking or waiting, the clinical recommendation stays anchored to a controlled formulary rather than open generation, and employers can offer the same service to staff.
