Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Insurance Quotation Management System

Insurance Quotation Management System

The proposed insurance quoting system allows insurance companies to increase sales by getting faster, more accurate quotes. Improve productivity by quickly setting up plans and getting real-time quotes, and respond faster to change with connections and extensions that provide end-to-end data exchange between systems. Customers can request quotes for life/health/vehicle insurance or term-plan.

Business benefits of the system

  • Multiplies the productivity of the Insurance Broker’s Chief Underwriter
  • Reduces  time to finish complex calculations of Insurance broking 
  • Trains the Sales personnel of the insurance broker to become familiar with basic underwriting concepts
  • Creates a uniform Risk profiling process throughout the Operational areas
  • 360° Customer Data Capture
  • View all customer details, requirements & activity history in one place.
  • Custom Quote Builder
  • Automatically generate and share quotes after your prospect has entered details into a form.
  • Marketing Automation
  • Automate communication for offers, policy renewal reminders, premium reminders, and more.
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Dine-in With US

Dine-in With US

Our approach to the dining industry reflects the brand’s commitment to sustainability in today's Food Loving world. Offering everyone an indoor dining or outdoor conservatory options that cater well for individuals and large groups. The website offers a fabulous menu and an all-day excellent dining experience for groups, families or an evening with friends.

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Supplement management and adherence

Supplement management and adherence

The platform provides the ability to the user to search and browse supplements, health conditions, articles/blogs and create their personalized supplements schedule that allows the user to view, log and maintain a healthy plan. The proposed solution also provides users to create their own supplements and add them to their schedule.
The Admin has an option to add this complex supplement to the system. As soon as the user searches for a supplement or health condition on the platform, a relevant blog or article linked to it will be displayed. The article will be used to provide more insight regarding that supplement or condition.

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Telemedical Remote Consultation Platform

Telemedical Remote Consultation Platform

The application is an advanced online health advice and virtual live telemedicine portal, allowing quality healthcare consulting for a broad range of non-emergent health and medical conditions. Experienced physicians are able to address a wide range of medical health issues and can remain connected all the time using a laptop, desktop, or mobile devices. 

The application has advanced EMR features for taking care of patient health information like patient health data, medication, lab reports, e-RX, video consultation, easy appointment booking process and online payment processing which makes the platform unique.

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Dine-in

Dine-in

Our approach to the dining industry reflects the brand’s commitment to sustainability in today's Food Loving world. Offering everyone an indoor dining or outdoor conservatory options that cater well for individuals and large groups. The website offers a fabulous menu and an all-day excellent dining experience for groups, families or an evening with friends.

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Professional Networking

Professional Networking

A business networking app that creates opportunities for people to meet face to face to achieve their business and career goals. Check-in and peek at profiles of other checked in like-minded users, send an ice breaker in-app chat and if interested meet face to face.

1. Networking is simplified by checking in where you are or view nearby users.

2. Profile search features take the guesswork out of who to meet.

3. Search nearby users & chat - search by industry, job title, company, interests, alumni and organizations and break the ice with in-app chat. 

4. Check in and meet people wherever your daily routine takes you. 

5. Join nearby events and start networking with attendees before the event.

The app helps eliminate missed opportunities to meet those that can impact on one’s business and career. The idea is to create opportunities so that one never walk away from an event or place and miss an opportunity to make meaningful introductions.

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What our clients says about smartData

Guy

Guy Randazzo

CEO and Founder

We have been working with smartData Enterprises for over 1.5 years now and are very impressed with the talent level of the team and their competency to handle projects efficiently...

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Ben

Ben Rebbeck

CEO and Founder

We have clients throughout Australia, New Zealand and Asia. smartData is the number one company so far which has understood our business needs. We searched for partners who could come...

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Marc

Marc Myers

CEO and Founder

smartData’s highly skilled and respectful team made the collaboration a pleasure. We look forward to the future and the impact of our ongoing partnership with smartData. Highly recommend them for...

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Danny

Danny Janani

CEO and Founder

Hello, I’m Danny, the CTO of Subsational. Collaborating with smartData has truly been a remarkable experience for us. Their exceptional communication skills have ensured that our project progresses smoothly.They’re delivering...

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Gavin

Gavin Hoult

CEO and Founder

We recently partnered with smartData,for a critical workforce management project. Their progress has been exceptional, exceeding expectations.For any company seeking a reliable and innovative software development partner with deep AI/ML...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.