Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Mental health app

Mental health app

An online mental health consultation platform, where the users have the option to connect with their peers on the platform, to get support and advice when required. The app is equipped with three trackers (goal tracker, mood tracker and recovery tracker), private and group chat, volunteers, inspiration quotes, daily reflections (promoted journal entries), milestones, achievements/ rewards, push notifications and admin app.

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Sports performance management system

Sports performance management system

Performance management system developed for academies, schools, universities that are providing professional services in the sports sector. Major role of this application is to minimize administrative & data analytics efforts and focus on the growth of athlete/player or overall team. This allows an individual or team to take better professional  and career decisions pathways and strengthen weak areas through an performance improvement regimen set based on identified areas.

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Primary Virtual Care

Primary Virtual Care

The proposed virtual primary care concierge platform will help patients to find a consultant based on their service type (health coach, nutritionist, pharmacy) and connect over a secure communication channel. Patients/consultants can invite members to join the calls virtually, the group chats, and video consultation. On the contrary, Admin can manage their staff (concierge consultant, specialist), their availability and schedule virtual consultations with members. A specialist can record notes of their interaction, share them over chat, and after consultation prepare a medication action schedule for better medication compliance

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EthniXpress

EthniXpress

The proposed application is an online grocery delivery and pickup service that revolutionise the way people shop for groceries. The application provides users with a seamless and convenient platform to browse, select, and purchase groceries from their favourite local stores. Upon visiting the website, users can create an account and input their location to access a wide range of nearby grocery stores available for delivery or pickup. The interface is user friendly, allowing customers to easily search for specific items or browse through categories such as produce, dairy, or household essentials. Once items are added to the virtual cart, users can choose a delivery time slot or schedule a pickup at their preferred store. The platform also offers features such as personalised recommendations based on past purchases, digital coupons for added savings, and the option to communicate with personal shoppers in real-time regarding substitutions or special requests.

Proposed solution will have four different user interfaces: 

-    Admin (Web Interface)
-    Retailer Interface (Web Interface) 
-    Driver Interface (Mobile Interface) 
-    Shopper Interface (Mobile + Web Interface)

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Advertising Platform

Advertising Platform

Dingo Classified is an online advertising service portal. It provides classified advertisement services to its users under different categories to publish them.

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Jewish education application

Jewish education application

A social networking platform specifically designed to study Jewish education. It allows members to create profiles, and connections in an online social network to find study partners. Members can also create groups and can give online classes to other members of the group.

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What our clients says about smartData

Jason

Jason Battles

CEO and Founder
Kawasaki

Kawasaki Fumitake

CEO and Founder
Christopher

Christopher Bradford

CEO and Founder
Peter

Peter Murray

CEO and Founder
Jatin

Jatin Janiyani

CEO and Founder

smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.