Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Auction platform

Auction platform

The proposed solution is a web-based online auction platform where the sellers can be both individuals as well as business companies. The main Product items that the platform will be dealing with will be categories as Industrial machinery, construction & farm equipment Art, antiques & collectibles Consumer surplus & retail returns.

The Buyers have the ability to create their account within the system and place a bid on the available product or item. Buyers were able to participate in the auction through four different methods such as Buy now, Make an Offer, Timed auction, and Live auction

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Telehealth Platform for Global Health Communities

Telehealth Platform for Global Health Communities

Connecting patients with the right specialist using reliable, secure, and easy-to-use virtual healthcare platform. Catering to multiple specialties, it aims to bridge the gap in regions where a certain healthcare specialization may not be available, ensuring accessibility and affordability to the community seeking private healthcare. The platform is connecting the global community thus, universal timezone and currency conversion have been taken care of regardless of the doctor or patient whereabouts.

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App for Orthodontics

App for Orthodontics

Application help users to stay on track with clear aligners and they can book a time to speak with a licensed dentist and orthodontist to ensure you’re treatment is going as planned. It helps in all areas on the user’s journey towards a straighter smile. Track how long users wear aligners daily, get notifications for wearing aligners for too little/long, monitor and view progress by comparing your smile for each tray, etc.

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Advertising Platform

Advertising Platform

Dingo Classified is an online advertising service portal. It provides classified advertisement services to its users under different categories to publish them.

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Web Design Agency Marketing

Web Design Agency Marketing

The client has a web agency and designs websites & mobile apps for small businesses. With this, the client’s agency also provides SEO & pay per click marketing. Client’s main area of business is in Houston, TX & he was looking to get more business from the same area.

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Vizrom Signs

Vizrom Signs

This solution is designed to replace conventional whiteboards with handwritten writing. A hospital room is designated for each digital whiteboard. When a patient enters the room, the screen will automatically pre-populate with their information. The patient's information is automatically retrieved from the EHR system and shown on the screen in accordance with HIPPA regulations rather than having to be manually entered by a member of the care team.

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What our clients says about smartData

Peter

Peter Murray

CEO and Founder

The team impressed us with their deep understanding of our project, innovative approach, and most importantly, their commitment to our vision of an AI-powered solution for our clients.I highly recommend...

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Ben

Ben Rebbeck

CEO and Founder

We have clients throughout Australia, New Zealand and Asia. smartData is the number one company so far which has understood our business needs. We searched for partners who could come...

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Justin

Justin Moses

CEO and Founder

I have worked with many developers and agencies in past. we have a very complicated mobile development application. But, working with smart data from last 4 months i realized that...

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Guy

Guy Randazzo

CEO and Founder

We have been working with smartData Enterprises for over 1.5 years now and are very impressed with the talent level of the team and their competency to handle projects efficiently...

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Kent

Kent Martin

CEO and Founder

I just want to say thank you to Mohit, Rohit and the rest of the team of smartData from New York and survey hub for all the fine work that...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.