Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Refer US

Refer US

The platform is designed to enable businesses to purchase manage their referral processes. It provides a comprehensive solution for businesses to set up and manage their referral programs, track and verify referrals, manage rewards, and interact with referrers. The platform offers both a web and mobile interface, with role-based access for users, businesses, and administrators.

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Mental Health Counselling Platform

Mental Health Counselling Platform

The application aims to keep individuals and employees mentally healthy and motivated. It is a telehealth platform which makes mental health support accessible with real-time secure video counselling and offers training to managers and employers. It is developed on a HIPAA compliant secure architecture and has a proprietary matching algorithms to connect clients with the most effective mental health counsellors or life coaches. This platform also offers legal, financial and career advisory services. 

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Covid Contact Tracing

Covid Contact Tracing

The major objective of this bilingual app is to prevent community spread of the virus. Anonymous users get registered and the app uses BLE to scan the nearby users. It notifies the user in case there is nearby any positive case in the last 14 days.

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Investor Tracker and Financial Consulting Services

Investor Tracker and Financial Consulting Services

Major challenges for public listed companies are to maintain their investor relations, communications, shareholder analytics and other governance needs. To address such challenges, this system has been designed & developed which is the only available system in Australia & New Zealand. The system is providing advice and support to Australian and New Zealand companies on how best to structure market sensitive announcements and deliver complex information to a wide range of stakeholders in the financial markets, media and wider investment community. Along with that system is assisting companies to take market & result-driven decisions to have efficient & controlled performance in the financial market.

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smartTelehealth based platform

smartTelehealth based platform

A SAAS based telehealth platform connecting patients with the right specialist using reliable, secure, and easy-to-use virtual healthcare platform. A patient can communicate and consult with the doctor via video conferencing and chat message. The platform is based on our in-house telehealth components having purpose to overcome distance barriers and to improve access to medical services.

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Card Grading

Card Grading

It is a native iOS and Android app developed to give users an option to check the value of their trading sports cards before making a deal. The card Grading app helps to grade sports cards that are available in the market, a user can click an image and check the Grade range of 1-10 of the card that affects the cost of the card in trading.

We have used computer vision and NLP techniques to get the desired results. The intent is to mark the grade of the card on basis of different features, like how much the card is torn, is there any scratch or mark on the card, and other factors.

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What our clients says about smartData

Christopher

Christopher Bradford

CEO and Founder

It’s been a great experience working with smartData. I am extremely impressed with their ability to find and provide talented people. It is very difficult in the market today to...

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Kent

Kent Martin

CEO and Founder

I just want to say thank you to Mohit, Rohit and the rest of the team of smartData from New York and survey hub for all the fine work that...

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John

John Bonardelli

CEO and Founder

smartData have been a very attentive development company. They have continued to surpass our expectations in delivery, management, communications, and planning. We have been impressed with their can-do attitude, with...

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Justin

Justin Moses

CEO and Founder

I have worked with many developers and agencies in past. we have a very complicated mobile development application. But, working with smart data from last 4 months i realized that...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.