Customer Support - smartData

Customer Support

Customer Support

Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it’s helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

Queue Management Telehealth Platform

The Platform project aims to revolutionize the way patients and doctors connect for immediate consultations. Implementing first-in, first-out (FIFO) approach, the platform prioritizes patients based on the order of their requests, reducing wait times and enhancing patient satisfaction. Patients can provide detailed information about their symptoms, upload relevant images, and specify the type and duration of consultation they need, empowering [...]

Queue Management Telehealth Platform

NLP Analytics for EHR

This project is based on OCR using python. The data from documents (hand written or scanned), images, excel, CSV is read and converted into structured data using NLP (natural language processing) and natural language tool kit (NLTK). Important data fields related to patient's visit to clinic or hospital are extracted and stored for further analytics.

NLP Analytics for EHR

Medical skin imaging and analytical solution

Imaging Systems for Aesthetics and Dermatology. Works in the field of aesthetics and early skin cancer detection, using imaging procedures. Business focus is on the development, image management, archiving, and sale of systems for digital aesthetics, dermatoscopy, and body mapping procedures.  We are developing a cloud based solution to integrate new features into the desktop-based medical imaging (SAAS) platform. The [...]

Medical skin imaging and analytical solution

Trucking and Dispatching Tool App

The objective of the proposed application is to create a platform for asset tracking in the trucking industry that operates under a subscription-based software-as-a-service (SaaS) model. It has a mobile app for drivers that helps with dispatching pick-up and delivery locations and calculating total miles driven over a period of time covering duration and trips and a web-based interface for [...]

Trucking and Dispatching Tool App

Document and Process Automation Platform

An enterprise-level fintech & document-driven workflow automation platform. integrated document workflow solutions transform traditional roadblocks like accounts payable processing, document management, forms, and inventory/project management for industries including aged care, mining, retail, and manufacturing. It's an integrated platform allowing companies to plugin within other third-party platforms to handle & transmit data/info/processes etc in a secure & efficient manner.

Document and Process Automation Platform

Asset wear management platform

Build this proposed asset wear management solution that assists owners (Shovels, undercarriage, etc) in managing the wear of the asset and getting full the most out of them. The software enables enterprises to achieve maximum availability and optimal life from their crawler undercarriage as the Undercarriage/shovels are high-value wear items and can cost large maintenance amounts and installation. The software [...]

Asset wear management platform

What our clients says about smartData

Kent
Kent

CEO and founder

It’s a pleasure to worked with smartData to get first version out and looking forward to working for the second and many more versions for the future..

Ricardo
Ricardo

CEO and founder

smartData did a great job. I am genuinely proud of what we've accomplished together, and I look forward to the opportunity to collaborate on future projects.

Danny
Danny

CEO and founder

smartData delivering projects on time, and we have a lot of projects that we are ongoing and smartData is definitely making it possible..

Endre
Endre

CEO and founder at Shipping company

We are working with smartData for a decade now. smartData's cutting-edge optimizing software for port efficiency transformed our global shipping lines.

Dr.Nazeri
Dr.Nazeri

CEO and founder of Cardiology and cardiac clinic

I am working with smartData team for couple of years now for our projects. We are happy about what they are providing and how they are managing our project needs.

Carlos
Carlos

Founder at CEO at IT managed services

smartData has been our trusted partner for over several years. Their consistent support, superb quality of work, and strong communication has made our collaborative projects successful.

Gavin
Gavin

CEO at workforce tracking company

As an enterprise-level client, we are highly impressed with SmartData's development of our major IoT-enabled workforce management solution. Their friendly and efficient approach assures us that they can handle any level of work with excellence! .

Christopher
Christopher

CTO at Genealogy Data management company

It's been a great experience working with smartData. The developers and designers are capable of learning new skills very quickly and applying them.

Andreas
Andreas

Founder and CEO at Medical equipment and skin imaging

Their way of having discussions with the team and maintaining professionalism is exceptional. For me, it’s a great opportunity to involve with their talented team and run my project.

Lamae
Lamae

CEO

They provide personalised services with top notch technology and the team of experts help us no matter what I request. So I'd highly recommend them and I look forward to working with them for our future projects.

Looking for best Software Consulting & Technology Solutions -We're just a click away

smartData Benefits

Global Talent Pool

Nearly 1,000 developers across three offshore locations.

Proven Track Record

Delivered over 5,000 diverse software applications globally.

Worldwide Presence

Strong foothold in the US, Australia, Europe, and Japan.

Silicon valley roots

Embodied with a Silicon Valley mindset and expertise

Estimate Project