Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Digital wallet and payment

Digital wallet and payment

Mobile payment and digital wallet product that offers an easy-to-use platform to send and receive money from the Netherlands to Nigeria and Surinam. Users can add beneficiaries via custom text or any social link and send money to them. Apart from a wallet, this platform offers an eCommerce concept as well, users can search different products under categories added by merchants and purchase with the money in their wallet. 

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Boat Share Management and Reservation Platform

Boat Share Management and Reservation Platform

Project Summary

Cloud based boat shares & reservations/booking management platform developed for Australia's leading boat share company which is having 50+ boats/yatchs under their banner. This system is automating their operational, administrative & reservation/booking processes by having dynamic rule engine which is based on 40+ parameters.

This platform is allowing business & their customers to have 24*7 access and processing reservations in real-time manner in efficient & transparent way. Along with that system is giving real-time reports for accross departments, operations and boats which strengthens decision manking processes.

Key Features:
- Boats & their shares management
- Dynamic booking rules engine based on 40+ parameters
- Ownership transfer management
- Managing reservation requests
- Cancellation processes
- Fuel logs
- Boat service/maintenance plan
- Business reports
- Boat specific reporting during bookings
and others

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Healthcare Insurance screening 

Healthcare Insurance screening 

Healthcare Insurance screening platform for both insurance provider and healthcare provider to screen members registered with insurance provider and do health screening. - Insurance provider will provider members data in flat file format that need to be imported in database so that provided members screening can be scheduled with MA (Medical Assistant) and NP (Nurse Practitioner). - After screening coder will assign code on the basis of provided details by MA (Medical Assistant) and NP (Nurse Practitioner).

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Development of a Portal and API for Subscription Management

Development of a Portal and API for Subscription Management

The AERO/Core project aims to refine, stabilize, and optimize the management of subscriber updates.  We develop a portal and Integration API system for an air ambulance subscription service, enabling efficient membership management, intermediary integration, and data synchronization with Odoo ERP.

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Virtual Expo Health Dimesions

Virtual Expo Health Dimesions

Conferences play an important part in most industries. The objective of the Virtual expo platform is to host educational health fairs and seminars virtually. Hosting multiple events at the same time, create event websites, manage sponsors, exhibitors, speakers for each event, create virtual booths and get insights on attendees are some of the major benefits. However, the backbone of the platform is a streaming service functionality that would be used for both streamings of recorded videos as well as real-time video chats and sessions for virtual events.

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Anesthesia PMS

Anesthesia PMS

Practice management system (PMS), medical office co-ordinating between patient and client

1. Scheduling module

2. Patient medical data

3. Anesthesia record management

4. Electronic prescribing

5. Care quality EHR HL7/ FHIR integration

6. Billing and collections

7. Dashboard

8. Chat

9. Email template

10. Mileage report

 

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What our clients says about smartData

Christopher

Christopher Bradford

CEO and Founder

It’s been a great experience working with smartData. I am extremely impressed with their ability to find and provide talented people. It is very difficult in the market today to...

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Kawasaki

Kawasaki Fumitake

CEO and Founder

I came to smartData from Japan with a motive of collaboration and partnership. Team smartData introduced me to a variety of technologies like AI, ML and many more. Since I have...

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Jatin

Jatin Janiyani

CEO and Founder

Team smartData guided us through every stage, from business analysis and wireframing to UI/UX design and development.Their expertise and dedication have been instrumental in getting us launch-ready, and we look...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.