Customer Support

At smartData, we understand the pivotal role that customer support plays in ensuring a seamless user experience. Our Customer Support team is dedicated to providing ongoing assistance, prompt issue resolution, and ultimately, ensuring user satisfaction. Our primary goal is to offer flawless support that maintains the continuity of your business operations.

Prompt issue resolution is a hallmark of our Customer Support services. We recognize that when users encounter issues or have questions, time is of the essence. Our team responds swiftly, working diligently to resolve any challenges, ensuring minimal disruption to your business.

User satisfaction is a key metric that we prioritize. We believe that satisfied users are not just customers but brand advocates. Our support team goes the extra mile to address user concerns, ensuring that they not only have their issues resolved but also leave with a positive experience.

The seamless continuity of your business is of utmost importance. Our support services are designed to ensure that your systems run smoothly. We proactively identify and address potential issues, minimizing downtime and disruptions.

Our commitment to customer support extends beyond issue resolution. We also provide proactive assistance, whether it's helping users navigate your systems, providing guidance, or conducting training sessions to ensure that your users are well-equipped to make the most of your software.

With a focus on prompt issue resolution, user satisfaction, seamless business continuity, and proactive assistance, we are dedicated to ensuring that your users have the support they need, resulting in smooth operations and satisfied customers.

Recent Portfolio Projects

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Image comparison using CV

Image comparison using CV

Developed an algorithm for a tile manufacturing company that can analyze photographs of tile's surface to determine the smoothness. Various images were given as the data set for the development of an algorithm to find the roughness of the surface of the product. The algorithm is fed with two images namely reference image and distorted image and after comparing as well as analyzing both images, An estimated distortion percentage is calculated which is aligned with the human judgment in comparing the two images.

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On demand food ordering app

On demand food ordering app

It is an on-demand online ordering app that helps in making food ordering from a nearby restaurant and having it delivered to their home as simple as possible for their customers. 
The users according to their current location can search, find, choose any nearby restaurant and add meals to their cart, then enter their personal information to place the order. This order will be received and confirmed by the restaurant. Once the order has been validated, it will be assigned to a nearby driver, who will deliver it to the customer. Also, The user can pick up their order or make a reservation at the restaurant.

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Workforce Management Application

Workforce Management Application

It’s a workforce management application that helps insurance adjustors, firms, carriers to close more claims by assisting them in administrative tasks including routing of calls, efficiently scheduling inspection appointments, managing various claim related functions using APIs like Xactware. This application enables all associated entities to check claim progress in real-time. The claims are related to the natural disasters like cyclones, hurricanes etc 

 

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B2B Marketplace

B2B Marketplace

It’s an online B2B2C e-commerce marketplace application that provides an electronic commerce channel for trade between Israel and the Gulf states markets. This application is purely a custom platform to accommodate the unique nature of the geographic markets. The solution has the concept of a multi-seller concept handling a wide range of products with multiple product variations and custom delivery options.

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About Me Mobile App

About Me Mobile App

The project involves developing a cross-platform mobile application to help users manage and track their contacts, social media accounts, and personal preferences. The app enables users to maintain detailed profiles, adjust privacy settings, send private messages, and receive notifications.
Users can also add custom contact details, follow or unfollow others, and manage their interests through a two-level categorization system. The application will be deployed on both iOS and Android platforms.

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CRM for Health Insurance System

CRM for Health Insurance System

This CRM is an admin system for health insurance system that provides a comprehensive health care services delivered through their team of healthcare professionals. The CRM is being used by the administrator and providers to fetch customer data and schedule calls to provide different health information services, generate reports, configure products and services portfolio and analyze the end customer needs.

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What our clients says about smartData

Justin

Justin Moses

CEO and Founder

I have worked with many developers and agencies in past. we have a very complicated mobile development application. But, working with smart data from last 4 months i realized that...

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Gavin

Gavin Hoult

CEO and Founder

We recently partnered with smartData,for a critical workforce management project. Their progress has been exceptional, exceeding expectations.For any company seeking a reliable and innovative software development partner with deep AI/ML...

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Kent

Kent Martin

CEO and Founder

I just want to say thank you to Mohit, Rohit and the rest of the team of smartData from New York and survey hub for all the fine work that...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.