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Healthcare Data Security and Privacy

Protecting healthcare data takes more than meeting regulations. It calls for a security-first approach that guards patient information while still leaving room for safe interoperability and digital innovation. At smartData, we help healthcare institutions build cloud-native systems that are resilient, compliant, and designed to keep private health information safe across the entire care ecosystem.

We know the landscape well: the 21st Century Cures Act, HIPAA, HITECH, ONC Health IT, CMS Interoperability, GDPR, SOC 2, and the security best practices that tie them together.

In practice, that means we've deployed identity and access management (IAM), multi-factor authentication (MFA), role-based access control (RBAC), end-to-end encryption, audit logging, API security, threat monitoring, and secure cloud deployments on AWS, Azure, and GCP.

We also bring hands-on experience across EHRs, FHIR APIs, patient portals, telehealth applications, mobile health solutions, and AI-enabled healthcare systems, and we deliver secure platforms that protect privacy, hold up to compliance requirements, and keep the business running.

With 600+ healthcare professionals and more than 25 years in healthcare technology, smartData helps providers, payers, and HealthTech firms protect their data with confidence, lower cyber risk, meet compliance, and build digital health solutions they can rely on well into the future.

Recent Portfolio Projects

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Risk Management Tracker System

Risk Management Tracker System

It is a loss control & prevention SaaS web and mobile platform that tracks, manages, and provide risk recommendation analytics & alerts in realtime. Helps property and construction insurers to securely manage & analyse on loss prevention information to reduce claims.

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HEDIS Analytics Platform

HEDIS Analytics Platform

Health insurance companies and providers face multiple rejections and huge penalties due to incomplete documentation. To improve payor performance, the HEDIS analytics platform integrates consumer, clinical, provider and payer data to analytical data that healthcare stakeholders can readily use to improve the health of their patients and populations. 
The platform is on HEDIS quality measure reporting rules driven by data extracted from more than 15 EMR systems. HEDIS analytical platform helps in remediating the gaps in data collection through pre auditing of data and to improve the efficiency of HEDIS reporting. 

By providing the functionality of care gap identification, HEDIS analytic platform calculates the care gap for different payors and EHR system.

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Compliance Document Management Platform

Compliance Document Management Platform

In today’s regulatory environment, ensuring that service providers meet all compliance requirements is critical. Our platform is designed to address the complexities of managing and tracking compliance documents, a task that is often cumbersome and prone to human error when handled manually.
The platform provides a comprehensive solution by allowing users to upload, store, and manage compliance documents in a centralized repository. The system automatically tracks the status of each document, sending reminders for updates and flagging any discrepancies or missing documentation. Additionally, the platform supports robust reporting features, enabling government bodies and STRAT to generate detailed reports on the compliance status of all service providers in real-time.

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Customer Support Performance tool

Customer Support Performance tool

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

 

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AI Outbound Engagement Platform

AI Outbound Engagement Platform

An AI-powered outbound engagement platform that automates voice calls, follow-ups, and data syncing for recruitment agencies, service providers, and customer support teams. It integrates seamlessly with CRMs, calendars, and telephony systems to handle high-volume call campaigns using intelligent voice agents. The system uses natural voice synthesis, sentiment detection, and real-time syncing to streamline outreach, reduce manual workload, and increase engagement.

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AI Calling Agent for Real Estate

AI Calling Agent for Real Estate

Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.

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What our clients say about smartData

Sitora

Sitora

smartData consistently met deadlines, even with evolving requirements, thanks to...

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Joyce

Joyce

I am being a part of smartData for the past...

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Dr.Salman

Dr.Salman

Their expertise and collaborative approach have been instrumental in our...

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Heath

Heath

Team smartData consistently delivers high-quality work, meeting our expectations. Their...

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Emmanuel

Emmanuel

Given that we needed a strong technical team partner, I...

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smartData Benefits

Global Talent Pool

We boast nearly 1,000 highly skilled developers strategically positioned across three offshore locations, enabling us to deliver world-class software solutions. 

Proven Track Record

With a proven track record of delivering over 10,000 diverse software applications worldwide, we have honed our expertise to perfection.

Worldwide Presence

smartData Enterprises boasts a robust global footprint, with a strong foothold in key regions such as the US, Australia, Europe, and Japan.

CMMI/ISO certifications and accreditation

smartData’s CMMI Level 3 and ISO 9001:2015 certifications showcase our commitment to quality and consistency, with a focus on client success. As we aim for CMMI Level 4, we’re driving greater efficiency and innovation.