Lockdown brought smarTians face to face with the unknown. The way operations have continued for over 100 days is a testimony to precise planning, continuous monitoring, and exemplary hard work and dedication towards work and the associated livelihood. Video conferencing has helped. The water cooler talks have been replaced with virtual settings. There have been numerous talk sessions and video conferences for the last three months. The calls have been both formal settings to discuss work and informal off work conversations. This has been a great way of conversing with people and knowing how they are doing in these heightened state of anxiety due to pandemic & offering help and support and solace in any way possible. Some of the continued efforts by the different group which requires mention are given below :-
We are pleased to share that smartData Enterprises has signed a Memorandum of Understanding with the Indian Institute of Technology, Tirupati.
The MoU sets out a framework for the two organisations to explore collaboration across artificial intelligence, healthcare technologies, geospatial intelligence, multi-sensor data fusion and deep tech.
The association brings together complementary strengths. IIT Tirupati contributes research depth and sustained work in emerging technologies, while...
smartData recently organized a POSH (Prevention of Sexual Harassment) awareness session at Mohali Head office along with its other branches. The session was all about making smarTians aware of the POSH Act and creating a secure, respectful, and inclusive workplace. Every employee gained valuable understanding of rights and responsibilities through meaningful open discussion and real time scenarios which helps in fostering mutual respect and contribute to a positive work environment. The session ...
Every milestone reflects our journey, every Smartian shapes our future.
smartData proudly celebrated its 27th Anniversary &Foundation Day across all the locations marking another milestone in the journey of innovation, excellence and people-first growth. The celebration brought together smarTians to reflect on achievements, strengthen connections and looking ahead with shared vision of growth where every chair is an AI Lab, every smarTian is empowered to innovate and every step is driven by s...
"Every milestone begins with dedication and every achievement deserves recognition "
At smartData our greatest strength has always been our people. Their dedication, commitment to excellence have earned the trust and appreciation of clients across the globe. Recognizing the main part of smartData reflects our belief that smarTians are our strength. Through client appreciation and performance recognition,smarTians were honored for their outstanding performance, dedication in exceeding expectat...
"Take a moment to pause, breathe, and reconnect—because your greatest strength comes from within."
With the vision of well-being ,smartData organize a long kriya session across all the locations led by Global CEO & MD –Ajay Tewari .This session brought together smarTians to experience the power of breathing and mediation ,encouraging to pause ,reflect and reconnect with themselves.
Long kriya is a meditation practice that help to calm the mind ,relax the body and restore inner balance....
Bringing together teams from across all locations including Nagpur and Dehradun, smartData hosted the HR, MS & IS Conclave to share its vision, business priorities, and future roadmap.
The conclave focused on upcoming projects, evolving businesses and expectations and vision. The conclave also emphasized the importance of ownership, collaboration and scaling expectations. It served as an open platform for knowledge sharing, alignment, and meaningful discussions that reinforced a shared commit...
As a part of Plantation month initiative smartData organized plantation drive across all the locations with the purpose of creating a greener environment. This Initiative encouraged the smarTians to take small yet meaningful steps towards protecting the nature.
With great enthusiasm ,smarTians actively participated in planting varieties of flowers across office premises. Every plant added the touch of greenier with the reminder-whether in nature or life requires patience, care and consistent ...
smartData organized Yoga week in celebration of International Yoga Day encouraging every smarTians to follow the practice of Yog and mindfulness as a part of Healthy life. Through regular practice of yoga asanas, breathing techniques, and kriya sessions, participants learned how small steps toward wellness can create a lasting impact on daily life.
The session highlighted the importance of yoga which helps in improving flexibility, increase focus and overall well-being in daily life. It also ...
Technology changes quickly, but meaningful progress requires more than familiarity with new tools. It requires teams that can understand emerging capabilities, evaluate their relevance and apply them responsibly to real business challenges.
Recent learning initiatives at smartData, including an Azure AI Foundry session, overseas exposure and knowledge-sharing between branches, reflect this practical approach to capability development.
The Azure AI Foundry session gave participati...
An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics.
AI Powered Outbound Call Agent Outbound Engagement Automation
An AI-powered outbound engagement platform that automates voice calls, follow-ups, and data syncing for recruitment agencies, service providers, and customer support teams. It integrates seamlessly with CRMs, calendars, and telephony systems to handle high-volume call campaigns using intelligent voice agents. The system uses natural voice synthesis, sentiment detection, and real-time syncing to streamline outreach, reduce manual workload, and increase engagement.
Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.
An AI phone agent for restaurants, designed to automate and enhance customer interactions over the phone. It handles orders, reservations, FAQs, and customer queries while seamlessly integrating with POS systems. With the ability to manage unlimited simultaneous calls, upsell intelligently, and provide real-time analytics, it reduces missed opportunities and improves customer satisfaction.
Scalable Construction Supply ERP with AI Automation and Financial Integration
The objective of this project was to transform a fast-growing construction materials supplier into a fully integrated, AI-enabled digital operations platform.
The client was managing bulk orders, warehouse coordination, supplier procurement, and accounting across disconnected systems. This resulted in delayed responses, manual reconciliation, limited stock visibility, and heavy dependency on staff for routine customer queries.
Our goal was to build a unified ERP ecosystem using ZohoOne, fully integrated with MYOB for financial control, while embedding AI Agents to automate customer communication and operational support.
The AI Agents were designed to:
Instantly respond to customer queries related to order status, invoices, and delivery timelines
Reduce dependency on manual call handling
Provide 24/7 support without increasing headcount
Assist internal teams with quick data lookup and order insights
Improve response time and customer satisfaction
This solution was not only about automation - it was about creating an intelligent operational backbone that improves efficiency, reduces overhead, strengthens financial accuracy, and supports scalable growth.
To design and implement an integrated, automated planning and forecasting platform that enhances forecast accuracy, eliminates manual and siloed processes, provides real-time visibility into key business metrics, and enables seamless collaboration across planning, sales, and supply chain teams—empowering the organization to respond pro-actively to market changes and make informed, data-driven decisions across short- and long-term planning cycles.
