smartData portfolio projects

The primary objective of this project is to design and implement an event-driven backend system that automates the generation, validation, and delivery of healthcare-related EDI (Electronic Data Interchange) files, such as 834 (Eligibility and Enrollment), 837 (Claims), and 835 (Remittance Advice). These files are essential for secure, standardized, and compliant data exchange between healthcare providers, payers, and regulatory partners.

This system aims to:

• Ensure compliance with HIPAA and EDI X12 standards through rigorous validation (via Cotiviti).
• Enable seamless integration with external vendors like Avesis, Nations Benefits, and Reveleer through SFTP-based delivery mechanisms.
• Maintain operational transparency and traceability using real-time monitoring and logging via SigNoz.
• Support future scalability and workflow orchestration through modular design and integration with AWS services like SQS and Step Functions.

Features:

The Qualexa RCM Software includes:

1. EDI File Generation Engine with Schema Mapping and Vendor Customization

• Dynamic EDI X12 segment and loop generation based on configurable partner templates (e.g., Avesis vs. Reveleer may have different 834 layouts).
• Reusable mapping engine that transforms JSON/SQL data into multiple EDI formats with structural and syntax validation.
• Support for full vs. incremental data submission logic (e.g., full monthly vs. daily deltas).

2. Intelligent EDI Validation via Cotiviti API

• Asynchronous validation queue with retry/failover mechanisms for Cotiviti downtime or slow responses.
• Pre-validation checks (schema, control numbers, segment order) before Cotiviti call to reduce round-trips.
• Parsing and extracting Cotiviti error messages to map them back to specific data fields for troubleshooting.

3. Modular Vendor Integration Framework

• Vendor-specific delivery protocols (e.g., SFTP, HTTPS, file naming conventions).

4. Fault-Tolerant Event-Driven Architecture

• S3 Event triggers connected to AWS Lambda/Fargate containers with circuit-breaker patterns.
• Integration with AWS SQS or Step Functions to manage complex workflows, retries, timeouts, and dead-letter queues.

5. Compliant Data Handling

• Full HIPAA-compliant design with at-rest and in-transit encryption.
• Detailed audit logging for every step: file generation, validation, transmission.

The Dental EHR is a modern, integrated electronic health record and practice management solution for dental clinics. It empowers clinics to streamline patient flow, manage appointments efficiently, automate communication, and securely handle patient data.
The system bridges gaps in traditional dental practice workflows by connecting real-time patient tracking, smart scheduling, secure cross-platform access, and automated documentation all in one intuitive platform.

Features:

The Dental EHR includes:
1.    Patient Flow Tracking:
See which patients are present, their treatment purpose (e.g., orthodontics), appointment time, assigned provider, arrival time, and current location (waiting room, treatment room, etc.). Easily reassign rooms or providers as needed.
2.    Dynamic Scheduling:
Create and edit patient appointments with available providers, viewable by day, week, or month.
3.    Automated Letter Generation:
Merge patient data from custom questionnaires into Word templates for communication with patients or referring doctors/dentists.
4.    Centralized Patient Records:
View a comprehensive patient grid with complete details and histories.
5.    Secure Cross-Platform Authentication:
Token-based authentication to safely redirect and sync data between desktop and web applications.
 

AI-powered digital care management platform built to streamline the delivery of aged and disability support services across Australia. Designed for organizations operating under NDIS, My Aged Care, DVA, insurance, Medicare, and private care models, the system automates the full continuum of care—from referral intake and assessments to care planning, staff coordination, service delivery, incident tracking, billing, and audit-ready compliance.

The platform incorporates powerful innovations such as GIS-based staff matching, AI-generated voice-to-text shift notes, automated outcome reporting, remote patient monitoring, and structured chronic/end-of-life care workflows. With full FHIR compatibility, the platform supports secure, interoperable exchange of clinical and administrative data with external systems like GP software, electronic health records, and national repositories—enabling seamless integration with tools such as Cerner, My Health Record.

Built to meet Australia’s regulatory and quality standards, this platform empowers providers to deliver person-centered, scalable, and compliant aged care with modern digital efficiency.

Features:

1. End-to-End Care Workflow (Referral → Assessment → Plan → Service → Payroll → Audit)
2. Smart GIS-based Staff-Client Matching
3. Dynamic Form & Care Plan Builder
4. AI-Driven Shift Note & Outcome Reporting
5. Incident Tracking & Quality Indicator Compliance (NCIS)
6. Remote Patient Monitoring
7. eMAR
8. Uber-Model for Self-Managed Care with OCR-based Invoice Processing
9. VoIP Integration with AI Task Assignment
10. Award-Compliant Payroll Calculations (Shift loading, holidays)
11. Staff Supervision & Training Module
12. Monthly Financial Statement Auto-Generation
13. Real-Time RCM Dashboard (Billed, Forecast, Utilization)

It is a wellness platform focused initially on women’s health. The app aims to empower users with personalized, science-backed health insights by integrating a wide range of data sources, including wearable devices, lab test results, menstrual cycle tracking, sleep quality, nutrition, hydration, activity levels, and mood. Unlike fragmented health apps, It unifies these data points into a single intelligent system that identifies patterns and delivers actionable recommendations. It offers real-time wellness scores, long-term health plans, and condition-specific suggestions for issues such as PCOS, hormonal imbalances, and menopause.

Features:

Registration and Onboarding

• Mychart Integration
• Biomarker Integration – Upload or Enter Lab Results
• Device Integration; Connect Wearables & Health App
• Personalized Questions

Dashboard

• Daily Wellness Score, Health Metrices Overview, Dynamic Health Cards

Multilingual

• US/UK/Spanish/French

Daily Wellness Logging

• Log physical, emotional and mental well being

Activity Page

• Sync data from connected devices and view trends and summaries

Stress Tracking

• Stress level tracking
• Personalised recommendation of stress management

Women Health

• Cycle Tracking
• BBT Tracking
• Mood tracking and hormonal related health insights
• Fertility window Estimation
• Sleep and energy corelation with cycle data

MarketPlace

• Personalised product and service recommendation based on user health data

The proposed App was designed to provide the Muslim community with a convenient, secure, and holistic digital platform for donation and daily spiritual support.
While the primary objective is to streamline the donation experience for registered campaigns, the app is also a lifestyle companion—offering utilities that make everyday religious practice more accessible, personalized, and mobile.
By consolidating fundraising features, Zakat calculation, Quran access, prayer timings, Qibla direction, and Halal food locators, the app goes beyond transactions to enable daily engagement with faith and charitable giving.
 

Features:

1. Donation Management

• Users can explore, select, and contribute to live fundraising campaigns.
• Integrated with Stripe and WePay for secure, fast, and compliant transactions.
• Includes donation history, campaign tracking, and recurring donation setup.

2. Zakat Calculator

• Dynamic calculator helps users estimate their Zakat obligations based on income, savings, and assets.
• Allows direct Zakat donations after calculation.

3. Qur’an Access & Audio Playback

• In-app Qur’an reader with audio playback for major Surahs and Ayahs.
• Bookmarking and favorites for quick access.

4. Dua’a Library

• A curated and categorized list of daily and special occasion Duas.
• Easy search and offline access available.

5. Qibla Compass & Prayer Timings

• Uses location-aware compass to determine Mecca direction globally.
• Real-time prayer timing updates based on user location, timezone, and travel settings.

6. Halal Eats & Masjid Locator

• Integration with Halal Eats API to find nearby certified halal restaurants.

Masjid locator with Google Maps integration to help users find the nearest mosques.

myDNA empowers individuals to make informed health, wellness, and medication decisions through genetic insights. Their accredited labs in Melbourne and Houston generate clinically actionable DNA reports—covering pharmacogenomics, nutrigenomics, carrier status, disease susceptibility, and more.

Features:

Real estate agents spend a significant portion of their day on phone calls – following up with leads, booking property visits, and confirming client preferences. The client, a mid-sized real estate agency, was struggling with missed follow-ups, delayed responses, and scattered call logs.
To address this, we built a smart inbound-outbound calling agent that acts like a virtual assistant. Integrated directly with the client’s CRM and calendar, the agent automatically places calls, captures lead details, books appointments, and updates records in real time – all while keeping the human agent in control.

Features:

• Outbound call automation for lead follow-ups, appointment reminders, and inquiries
• Inbound call assistant with real-time transcription and lead qualification
• Seamless CRM integration – logs calls, notes, outcomes, and follow-up actions
• Calendar sync – books appointments based on agent availability
• Smart intent detection – understands call purpose and adjusts responses
• Multi-channel support – future-ready for SMS, WhatsApp, and email triggers
• Call recording and sentiment tagging for performance analysis

1.    The CPA Portal is a secure, cloud-based document management and client communication platform built for accounting firms. In this phase, it is tailored specifically for internal use by a single CPA firm to streamline document collection, review, and collaboration between staff and clients. Clients receive secure, time-limited upload links via email or SMS—no login required—to submit documents directly, which are automatically stored and organized in integrated Google Drive folders. 
2.    The platform includes staff dashboards, document triage tools, audit logs, Google SSO for internal users, and automated reminders, offering a compliant and efficient workflow to support tax preparation, bookkeeping, and other accounting services.

Features:

1.    Secure Document Upload (Client-Side) 
Clients receive a secure, time-limited upload link via email or SMS to submit documents without needing to log in. Documents are automatically routed to the correct Google Drive folder by client.
2.    Document Request Management
Staff can create document request templates with categories, subcategories, and deadlines. Requests can be sent to one or multiple clients, and are tracked in real-time.
3.    Client-Specific Document Tracking
Staff can monitor document status for each client (pending, received, rejected). Allows re-uploading rejected documents and tracking version history.
4.    Google Drive Integration
All uploaded documents are auto-synced to a structured Google Drive folder per client. Changes in the portal reflect in Drive and vice versa.
5.    Staff Interface with Google SSO
Staff log in using their Google Workspace accounts; roles and permissions are managed by the admin. Staff can manage clients, documents, and workflows securely.
6.    Document Triage & Categorization
After upload, staff can tag, comment, preview, and move documents into correct service categories like Bookkeeping or Tax Preparation.
7.    Reminder & Notification System
Manual or scheduled reminders can be sent via SMS/email/AI Call for pending uploads. Templates can be reused and notifications are tracked for delivery status.
8.    Admin Dashboard & Role Management
Admins can manage staff access, assign clients, track team performance, and configure system settings. Full visibility into all documents and activities.
9.    Audit Trail Logging
Every action (logins, document uploads, status updates) is logged with user info, timestamp and IP address. Logs are exportable for compliance.
10.    Secure Link Generation
Time-limited, revocable upload links are generated per document request. Links are tracked for usage and expiration, ensuring secure access.

Compliance & Automation SaaS-based Platform, state-wise configurable software solution built to address the pressing documentation and regulatory needs of non-skilled, non-medical eldercare service providers across the U.S. The solution streamlines document-heavy workflows, ensures real-time compliance tracking, and enhances agency productivity. The phased development integrates form automation, caregiver onboarding, service tracking, and compliance verification under a scalable architecture.

Features:

• State-wise Compliance Engine – Built-in rule sets and workflows for each U.S. state, starting with New Jersey (45+ forms tracked).
• Automated Form Management – OCR-based form generation, digital signature capture, indexed archiving, and audit trails.
• Caregiver & Client Life Cycle Automation – End-to-end automation from onboarding to offboarding, including 30-/60-day check-ins.
• Role-Based Access & Alerts – Multi-user system with permission-based access and automated alerts for renewals and compliance tasks.
• API & Integration Ready – Designed to integrate with existing systems like ClearCare for seamless data synchronization.
• Regulatory Update Notifications – System alerts for new regulation rollouts or changes in existing compliance mandates.

Baby Led Bites is a mobile-first digital health app designed to simplify and support the baby weaning process for new parents. It offers a trustworthy, data-informed experience that helps families transition their babies to solid foods safely and confidently. The app provides detailed guidance, curated recipes, nutrition insights, and intuitive food tracking—ensuring a safe, age-appropriate weaning journey. Through expert-backed advice, food safety tips, and personalized recommendations, the platform empowers parents to serve each food at the right stage while fostering healthy eating habits from the start..

Features:

Weaning Guidance

• Expert-backed advice on when and how to start solids
• Safe feeding practices based on age and readiness
• Identification of choking hazards and allergen alerts

Recipe and Meal Ideas

• Curated library of age-appropriate meals for every stage
• Filters for dietary preferences: vegetarian, vegan, sugar-free
• Auto-generated grocery lists based on selected meals

Ingredient & Food Database

• Searchable food profiles with nutrition, allergens, and texture prep
• Visual "how-to-serve" guides based on age (6m+, 9m+, etc.)
• Safety-first prep tips (cutting, cooking, serving temperature)

Food Logging & Reports

• Track food introductions and reactions (allergies, dislikes)
• Generate shareable reports for pediatricians or caregivers
• Visual log of baby’s food journey and progress

The proposed solution is a mobile-first, AI-powered wellness platform designed to empower users to take control of their health through real-time insights, proactive recommendations, and an engaging, gamified user experience. By integrating data from wearables, lab results, medical history, and electronic health records (EHR/EMR), the platform delivers a comprehensive and personalized wellness journey. Advanced AI/ML models analyze this data to offer predictive insights and tailored health guidance, while seamless integration with third-party systems such as LabCorp and Quest Diagnostics ensures a truly connected and data-driven experience.

Features:

Wearable Integration

• Sync with devices like Apple Watch, Fitbit, Garmin, etc.
• Real-time data collection for heart rate, activity, sleep, etc.

Medical History Management

• User-friendly interface to input and manage medical records
• Secure storage and retrieval of past health data

Lab Test Integration

• Connect with third-party labs (LabCorp, Quest Diagnostics)
• Auto-fetch and interpret lab results within the app

AI/ML-Based Health Predictions

• Predictive analytics for identifying potential health risks
• Machine learning models for personalized health forecasting

Personalized Wellness Plans

• Custom nutrition, supplement, and fitness recommendations
• Dynamic adjustments based on user data and progress

Gamified User Experience

• Health goals, milestones, and achievement badges
• Leaderboards, daily challenges, and rewards for engagement

Improvement Journey Guidance

• Step-by-step health improvement paths (e.g., weight loss, stress reduction)
• Progress tracking and motivational nudges

EHR/EMR Integration

• Interoperability with popular electronic medical records (e.g., Epic, Cerner)
• Consolidated view of clinical and personal health data

LLM-Powered Health Assistant

• Natural language queries for health insights
• Conversational interface for interpreting medical data

Secure & Compliant Architecture

• HIPAA-compliant data handling and encryption
• Role-based access and consent-driven data sharing

This Lacrosse Shot Speed Tracking App is a iOS and Apple Watch integrated solution designed for athletes to monitor and enhance their lacrosse performance. It uses real-time motion data from the Apple Watch to calculate shot speed, analyze form, and provide performance insights through an intuitive mobile dashboard. With gesture-based controls, multi-shot tracking, and in-depth analytics, the app delivers personalized feedback and training optimization. Premium features and a subscription model make it a scalable product with strong monetization potential.

Features:

 Mobile App & Dashboard

• Real-time speed monitoring
• Performance dashboard with session metrics
• Historical analytics and trend graphs
• PDF/CSV report exports
• UI customization (light/dark mode)

 Apple Watch Integration

• Real-time motion tracking (wrist, stick movement)
• Automatic calibration
• Gesture-based start/stop
• Shot speed display on watch
• Speed alert via haptics/sound
  
   Shot Analytics
• Single & multi-shot tracking
• Speed breakdown (min/avg/max)
• Acceleration/deceleration graphs
• Customizable units: mph/kph/m/s
  
   Connectivity & Cloud
• Seamless smartwatch pairing
• Auto device sync & cloud backup
• Secure storage and encryption
  
   Monetization
• Subscription plans for premium analytics
• Full history access & bulk record management
• Custom chart ranges & additional features
  
   Settings & Alerts
• Practice reminders
• Personal best notifications
• Motion sensitivity & calibration controls

Commute is a ride-sharing platform designed for short, recurring trips like daily commutes. It features automated fare calculation, in-app wallets, real-time tracking, and integrated driver/passenger workflows — all managed through a robust admin panel and backed by scalable APIs and third-party integrations.

Features:

1. Unified Driver-Passenger Profile – Users can act as both driver and passenger from a single account, with seamless switching based on activity.

2. Automated Fare Calculation – The app calculates trip prices automatically using a custom formula based on distance, number of passengers, and commission settings.

3. In-App Wallet & Payment System – A secure wallet system allows users to load money, pay for rides, and drivers to withdraw earnings. Integration with Stripe ensures smooth financial operations.

4. Real-Time Ride Tracking – Passengers can view live driver location updates before and during trips using GPS and map integrations.

5. Smart Trip Management – Users can view, cancel, or repeat trips, track ride status, rate rides, and manage disputes within a unified interface.

6. Driver Trip Publishing – Drivers can list upcoming trips by entering pickup/drop-off, number of seats, and schedule—along with managing ride requests and editing trip details.

7. Chat System for Booked Trips – A secure in-app chat allows all passengers and the driver of a shared trip to communicate in real-time.

8. KYC & License Verification (OCR) – Drivers can verify their identity and license via OCR-based third-party services like Shufti Pro, receiving a verification badge upon approval.

9. Admin-Controlled Commission Logic – Admins can modify ride commission percentages and pricing formulas in real time via the backend panel.

10. Localization & Language Support – The app supports multi-language functionality, with Spanish and English available from launch.

11. Vehicle Management – Users can add, edit, or delete vehicles, and must register a vehicle to post trips as a driver.

12. Ride Discovery with Filters – Passengers can search for available rides using filters such as location, date, and available seats, with expandable search zones if no results are found.

13. Marketing Website – A lightweight web presence offering key info about the app, features, company, and direct app download links.

Mandate360 functions as a personalized AI leadership companion that supports users across their leadership journey—from goal setting and personal branding to networking, progress tracking, and skill development. It is designed to fill the gaps left by traditional mentorship, undefined career paths, and reactive leadership training models.

The app’s core functionality is structured into seven intelligent modules, each leveraging AI/ML technologies such as natural language processing, sentiment analysis, predictive analytics, and personalized content recommendations.

Features:

The Mandate360 Software includes:  
•    Goal decomposition engine to create action steps
•    AI-generated Mandate Map (interactive visual roadmap)
•    Smart milestone recommendations based on user input
•    Dashboard with momentum scores and milestone tracking
•    Pattern recognition for detecting user habits and bottlenecks
•    Predictive nudges/reminders to re-engage users
•    Personalized progress insights and a feedback loop
•    Brand health scoring system
•    AI suggestions for credibility-building content/posts
•    Trend tracking on personal or organizational mentions
 

ZENFLOWS AI Mail Automation Software is an AI-driven email response system that automates customer interactions and manages incidents requiring manual intervention. It leverages OpenAI GPT-3.5 Turbo, trained on FAQs with semantic similarity matching, to provide accurate responses.

Emails with low AI confidence scores are flagged for manual review, ensuring accuracy. The system securely integrates with Gmail, Outlook, and IMAP/SMTP using OAuth 2.0. Additionally, AfterShip API integration automates order tracking responses, while a React.js-based dashboard offers real-time analytics on AI performance. Subscription-based plans are managed via Stripe integration.

Features:

The ZENFLOWS AI Mail Automation Software includes:

• AI-Powered Email Response System using OpenAI GPT-3.5 Turbo

• Integration with Gmail, Outlook, and IMAP/SMTP with OAuth 2.0 authentication

• Incident Management Module for handling flagged emails

• Order Tracking Integration via AfterShip API

• Dashboard Development for real-time performance monitoring

• Payment & User Management via Stripe API

• Response Delay Mechanism (5-10 min) for human-like interaction

Core Modules:

• FAQ Module – AI is trained on FAQs for accurate responses

• Email Inbox – Fetch and manage received emails

• Sent Box – Track outgoing AI-generated emails

• Incident Management – Review and manage low-confidence AI responses

• Automated Email Response – AI-generated replies based on FAQs

• Dashboard & Reports – Real-time analytics and monitoring

• Response Delay Mechanism – Human-like delay before email responses

Application aims to revolutionize the digital fitness landscape by offering a smart, AI-powered mobile application that delivers hyper-personalized workout experiences. This cross-platform app will empower users to achieve their health and fitness goals through dynamic daily workout plans, real-time posture feedback, and seamless integration with wearable devices such as Fitbit and Apple Watch. The application leverages advanced technologies like OpenAI for adaptive workout generation, PoseTracker for form analysis, and biometric data from wearables to ensure each user receives the most effective and safe workout guidance. Users will be guided through a streamlined onboarding experience that personalizes their fitness journey from day one—factoring in goals, experience level, equipment access and any medical conditions.

Features:

• Adaptive Workout Generation – Delivers personalized daily workout plans using OpenAI based on user goals, fitness level, and preferences.
• Smart Daily Check-Ins - Adjusts workout intensity and recovery recommendations based on real-time input of mood, energy, soreness, and effort.
• Wearable Device Integration - Seamlessly connects with Fitbit and Apple Watch to fetch and display live health metrics during workouts.
• AI-Based Form and Posture Feedback - Tracks body movement using PoseTracker API and offers real-time voice feedback for exercise form correction.
• Flexible Workout Logging - Enables quick logging of workouts through text, prompt, or voice input, with a viewable history log.
• Workout Scheduling & Reminders - Allows users to schedule workouts and receive reminders.

An AI-powered outbound engagement platform that automates voice calls, follow-ups, and data syncing for recruitment agencies, service providers, and customer support teams. It integrates seamlessly with CRMs, calendars, and telephony systems to handle high-volume call campaigns using intelligent voice agents. The system uses natural voice synthesis, sentiment detection, and real-time syncing to streamline outreach, reduce manual workload, and increase engagement.

Features:

• Auto-Dialing Engine: Initiates outbound calls using Twilio/Vapi with retries and Do Not Disturb (DND) controls.
• AI Voice Personalisation: Supports custom or system-generated voices, including local dialects and multilingual support.
• Real-Time Sentiment Analysis: Detects emotion and tone to dynamically adapt speech delivery during calls.
• Live Transcription & Summary: Provides full call transcripts and summarised call outcomes with sentiment tagging.
• CRM Integration: Real-time push of contact activity and summaries into Zoho, Bullhorn, and JobAdder.
• Calendar & Follow-up Scheduling: Integrated with Cal.com for instant rebooking and follow-ups.
• Post-Call Automation: Sends templated emails/SMS with contextual follow-up actions.
• Dashboard & Logs: Visual dashboards showing call metrics, booking success rates, and sentiment trends.

Develop an AI-powered travel platform that integrates real-time travel APIs for flights, hotels, and activities, providing users with personalized itineraries and seamless end-to-end trip booking via a web-based application (future expansion to mobile).

Features:

• API Integrations: Duffel for travel data, Stripe for payments, OpenAI for itinerary planning.
• AI-Powered Itinerary Generator: Personalized travel plans based on user input (budget, destination, dates, preferences).
• Chatbot Assistant: Conversational interface for planning, modifying, and booking trips.
• OCR Integration: Google Vision/Tesseract for passport scanning.
• User-Friendly Booking Flow: Real-time search & one-click booking for flights, hotels, activities.
• Admin Panel: Basic management for users, bookings, and analytics.
• Budget Optimization: AI suggests cost-effective options.
• Guest User Access: Limited access without account creation.

An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

Features:

• Rules & QA Rubrics: Centralised policy repository and defining scoring rubric to assess tone, empathy, responsiveness, and compliance.
• Dashboard & Analytics: Visualises KPIs, agent scores, policy violations, and sentiment trends via interactive charts and graphs.
• Agent & Team Performance: Scores agents and teams using QA rubrics, highlighting top performers and improvement areas.
• Ticket Queue & Review: Manages support tickets with flagging for issues, rule violations, and historical conversation logs.
• Customer Journey Mapping: Tracks interactions and identifies customer concerns across different touch points.
• Integrations: Initially connected with Kustomer CRM
• Super Admin Module: Multi-tenant support, client management, reporting tools, and forced login to customer accounts.
• Content Management: Upload and manage documents and rules, enabling training data extraction and vector embeddings for AI.
• Export & Filters: Allows filtered data views and exporting for offline analysis or reporting.
• Natural Language Query (NLQ): Allows users to query data conversationally using AI-driven text processing.

This project is focused on building a mobile-responsive, AI-powered service management platform for a US-based vehicle maintenance service center. The platform will provide customers with personalized, mileage-based service recommendations, streamline appointment scheduling, and ensure seamless data synchronization through integration with X-Time, a leading automotive service software.

Features:

• Vehicle Intake Interface: Customers enter vehicle make, model, and mileage via kiosk, tablet, or desktop interface.
• Automated Service Recommendations: Real-time fetching of manufacturer-recommended maintenance schedules directly from X-Time, based on vehicle mileage.
• Appointment Scheduling: Integrated scheduling functionality using X-Time API for available time slots and service packages.
• AI-Enabled Communication: Natural Language Processing (NLP)-powered system to handle customer calls, appointment booking, confirmations, and cancellations.
• Centralized Data Sync: X-Time serves as the single source of truth for all maintenance and service data.
• AI Training on Historical Data: Using data from 17 service locations to train AI for voice interactions, understanding regional variations and customer patterns.
• Future Machine Integration Ready: Scalable architecture to support future integrations like Hunter alignment machines and other diagnostic tools.
• Kiosk/Tablet/Desktop Responsive Design: Fully adaptive user interface optimized for service center environments.
• Workflow Mapping & Testing: Existing system visuals will be used to refine UX and avoid disrupting current processes.