An AI-powered Quality Assurance (QA) tool developed to enhance the customer support experience by automatically analysing customer-agent conversations( both actual human agents as well as agentic bots too). It identifies policy violations, customer sentiment, and agent performance insights in real-time. Platform integrates with CRMs and uses machine learning (ML) and natural language processing (NLP) to offer actionable insights for businesses seeking to improve service quality and operational efficiency. This will help organisations to streamline support analysis, improve agent training, and monitor customer satisfaction metrics. 

This application is a tool for the Japanese Society of Endoscopic Surgeons (JSES) to manage the certification process for endoscopy. It facilitates in streamline the certification process for endoscopic procedures ensuring that surgeons can easily navigate through out the application for thier respective certification journey following the JSES guidelines.It enables surgeons to submit their application for getting the higher level of surgery certificate by securely processing an examination fees. This tool enhances the accessibility, reduces in administrative workload and a well defined process for the advancement on endoscopic surgery.
 

The primary objective is to develop a comprehensive Online Therapy MVP that will provide a safe and accessible space for individuals to connect with professional therapists and psychologists. Tailored to the unique needs of the Gulf Cooperation Council (GCC) countries, the project aspires to set new standards in the mental healthcare landscape of the region, offering an unrivalled experience with a wide range of services and features. The application will strive to be robust and highly secure, not only meeting the expectations but exceeding the aspirations of the targeted audience in need of mental health support. One key feature of the solution will be the ability for clients to browse a comprehensive set of assessment questionnaires (intake quiz) and be matched with the most suitable therapist respective to the diagnosed underlying problems, as well as the ability for users to purchase subscription tier-based service packages. Along with the integration of video call functionality, using a third-party service like Twilio or Vonage. This will allow the service provider and their clients to communicate remotely, increasing the accessibility of the services being offered.